KEY RESPONSIBILITIES

General Campus IT Support & Troubleshooting\n

Provide general in-person, phone, chat, and online IT support for the UC Merced campus community, including students, staff, faculty, affiliates, parents, guests, and vendors\n
General installation, set up, configuration, and troubleshooting for: device operating systems and hardware (Windows, Mac, iOS, and Android); various academic, business, and research software; campus printers and servers\n
Microsoft 365 account management and troubleshooting Ticket Management & Escalation\n
Manage/update/resolve problem and incident tickets\n
Escalate problems to Tier 2 support within OIT and/or work with vendors to resolve client issues Inventory & Documentation\n
Perform and manage inventory functions for UC Merced owned equipment\n
Test and maintain internal IT documentation related to basic service support functions Qualifications High school diploma and/or equivalent certification/experience/training (required); and/or\nAssociate or Bachelor's Degree in Computer Science or related field (preferred; and\n2 year in technical support role (Help Desk, Desktop Support), required.

CompTIA A+ (preferred).\nExcellent customer service skills.\nExcellent written and verbal communication skills.\nAbility to communicate technical information to technical and non-technical personnel at various levels in the organization.\nAbility to work effectively within a team environment and independently.\nDemonstrated ability to utilize critical thinking and creativity as well as manuals and online documentation to diagnose and solve problems.\nWorking knowledge of common software products such as Microsoft 365.\nAbility to establish and maintain effective working relationships with departmental peers, clients and campus stakeholders.\nBasic understanding and troubleshooting ability for wired and wireless networks. Understanding the OSI Model is preferred. Background Check Background check required. Policy Statement How to

Apply:

\nAn online application is required for each position to apply.

The University of California, Merced is aware that some web-based application processes may be cumbersome for differently abled applicants. Where appropriate, alternative accommodations will be provided. For applicants with disabilities who need additional assistance using TAM, or reasonable accommodations during the interview or search process, please contact ucmjobs@ucmerced.edu. As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Equal Employment Opportunity:

\nThe University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

Smoke and Tobacco Free Policy:

\nThe University of California, Merced is a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.

E-Verify:

\nAll employers who receive Federal contracts and grants are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

Pay, Benefits & Work Schedule:

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