IT Specialist

IT Specialist Milpitas, CA Job Details Full-time $60,000 - $70,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Retirement plan Qualifications Jira Mandarin Customer communication Network troubleshooting Network hardware support BMC Remedy IT asset management Cantonese Remote Desktop Protocol (RDP) Network security implementation Mid-level Windows System maintenance Bachelor's degree Computer hardware Computer management Hardware support Customer support ticket management QuickBooks macOS ServiceNow Linux Productivity software VPN management Network infrastructure management Communication skills Active Directory Full Job Description Job Overview We are seeking a dynamic and proactive IT Specialist to join our team and drive excellence in our technology operations. In this role, you will be responsible for providing comprehensive technical support, managing computer systems, and maintaining IT infrastructure to ensure seamless business operations. Your expertise will help troubleshoot software and hardware issues, support network configurations, and deliver exceptional customer service to internal users. This is an exciting opportunity for a motivated individual passionate about technology and eager to make a tangible impact within a fast-paced environment. Responsibilities Deliver prompt and effective technical support to resolve hardware, software, and network issues across various operating systems including Windows, macOS, and Linux. Manage computer hardware assets, including desktops, laptops, servers, and peripherals, ensuring optimal performance and timely upgrades. Configure and maintain computer networks such as LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other security measures to safeguard company data. Troubleshoot software problems using tools like ServiceNow, Jira, BMC Remedy, ensuring minimal downtime for end-users. Support the deployment and maintenance of IT infrastructure components, including operating systems, network devices, and security protocols. Assist users with help desk requests via ticketing systems by providing clear communication and effective solutions. Conduct regular system updates, backups, and security checks to uphold data integrity and protect against cyber threats. Skills Strong knowledge of computer management practices across multiple operating systems such as Windows, macOS, and Linux. Proven experience in providing IT support with excellent customer service skills. Familiarity with computer networking concepts including LAN setup, VPN configuration, firewalls, and network troubleshooting. Ability to diagnose and resolve software issues related to operating systems and applications like Microsoft Office suite. Experience managing computer hardware components and performing hardware repairs or upgrades. Proficiency with help desk tools such as ServiceNow or Jira for tracking support tickets; BMC Remedy experience is a plus. Excellent communication skills to effectively explain technical issues to non-technical users. Join us as an IT Specialist where your technical expertise fuels our success! We value innovation, dedication, and the drive to continuously improve our technology landscape—empowering you with opportunities to grow professionally while making a real difference in our organization's efficiency.

Job Type:

Full-time Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Retirement plan Vision insurance Application Question(s): Do you need any Visa Support e.g

CPT/OPT/H1B

supports to work here?

Education:

Bachelor's (Required)

Language:

Mandarin/ Cantonese (Required)

Work Location:

In person