Device Support Specialist

Device Support Specialist Mission Hills, CA Job Details 1 day ago Qualifications Customer communication IT asset management Equipment installation iOS Equipment troubleshooting Training material drafting System maintenance Hardware support Mobile device management macOS Equipment maintenance Instructional materials development 1 year Equipment inventory management Escalation handling Bachelor of Arts Communication skills Developing technical user guides Entry level

Full Job Description Summary:

As a Catholic High School owned and operated by the Archdiocese of Los Angeles, Bishop Alemany is a community enriched by faith that develops intellectually prepared men and women who are committed to promoting a just and peaceful world as conscientious and morally courageous leaders in service to others. Bishop Alemany High School is a Catholic College Prep high school located in the San Fernando Valley. Our faculty and staff is comprised of educators who look to set an example to our students as someone able to work within Catholic traditions, values, and teachings.

Key Responsibilities:

Manage inventory and asset tracking for student and staff iPads and accessories. Configure, deploy, collect, and maintain school devices. Support the school's Mobile Device Management (MDM) platform (experience with Workspace ONE preferred). Troubleshoot hardware and software issues on iPads and Apple devices. Provide loaner devices and escalate complex issues to the Director of Applied Technology when necessary. Perform device updates, maintenance, and lifecycle management. Maintain accurate asset records in the inventory system. Create simple instructional materials or guides to help users effectively use their devices.

Requirements Requirements/Education and Qualifications:

B.A. in related field is preferred. 1-2 years of experience supporting Apple devices (macOS and iOS). Administrator experience with Mobile Device Management (MDM) systems preferred. Knowledge of device deployment, asset tracking, and technical troubleshooting. Strong customer service and communication skills. Strong troubleshooting and problem-solving skills. Ability to lift equipment up to 30 lbs. To apply for the position of Device Support Specialist at Bishop Alemany High School, please submit the following to and include "Device Support Specialist Application" in the subject line: 1. Cover Letter 2. Resume The selected candidate must pass an employment background check and all required training and certifications. Compensation for this position is based on policy and budget. We consider a number of factors including, but not limited to, skills set, experience, training and department needs. Wage Range The rate of pay offered to the selected candidate is based on internal pay policy and budget. New hires are commonly paid at the minimum of the wage range or within the lower part of the range. We consider a number of factors when making compensation decisions including, but not limited to, skill sets, experience, training and other department needs.