Desktop Support Specialist

Position:

Desktop Support Specialist Location:

Newport Beach, CA 92663

Job Type:

Contract Duration:

08+ months

Pay:

$28/hr. on W2

• Desktop Support needed for assistance during WoW Refresh Project for Newport and Irvine locations. Demonstrated the ability to handle multiple projects at once, with strong organizational skills and minimal supervision.
• Manage daily work problem reports and schedule work requests in a manner that supports the business.
• One to three years previous work experience in technical support position.
• Provide direction and support to team members regarding complex technical problems.
• Mac Operating systems (OSX, IOS for iPhone, iPad, Apple products).

• Job Summary:

  The Desktop Support Specialist is responsible for providing information solutions in hardware, software, and installation support on desktop Personal Computers (PC) and other network computing devices.
• Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
• Under the supervision of the Desktop Manager, performs a wide range of technical duties assisting with the implementation and support of the Desktop services.
• Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
• Projects an image of professionalism in communication, appearance and conduct.
• Performs other duties as assigned.

Desktop Support Specialist:

• Configures new Personal Computers (PCs) with standard software and ""Standard PC"" guides.
• Utilizes imaging software to setup new PCs.
• Updates hardware and notifies appropriate personnel of PC inventory database changes.
• Utilizes available system tools.
• Reimages PC's that are redeployed in organization.
• Ensures that no data from prior users remain on system.
• Inventories all incoming equipment and verify accuracy against purchase orders.
• Reports any discrepancies to the supervisor.
• Builds complex desktop and laptop images.
• Manages appropriate disposal of ewaste materials according to policy.
• Provides customer support for standard applications (Desktop Operating Systems, Microsoft Office Suite, including Outlook).
• Refers customers to training available to facilitate problem resolution.
• Troubleshoots and supports desktop hardware to include PCs, monitors, printers, and network computers.
• Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g., cabling, printers).
• Works with PC vendor technical support to resolve hardware issues.
• Configures and provides loaner equipment for customers when resolution is not immediate.
• Works with Service Desk to facilitate warranty repairs and out of warranty repairs by third party vendors.
• Performs Incident Management process as specified.
• Performs tasks associated with evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion for desktop, laptop, management, and operating technologies.
• Performs daily tasks to review generated output and analyze trends from productivity tools and desktop management tools; Symantec Endpoint Protection, Dell Data Protection Encryption and Microsoft System Center Configuration Manager (SCCM) server to proactively manage the environment.

• Required Skills & Experience:

  Demonstrated the ability to handle multiple projects at once, with strong organizational skills and minimal supervision.
• Manage daily work problem reports and schedule work requests in a manner that supports the business.
• One to three years previous work experience in technical support position.
• Provide direction and support to team members regarding complex technical problems.
• Mac Operating systems (OSX, IOS for iPhone, iPad, Apple products).
• #

SJ Job Types:

Full-time, Contract Pay:

$28.00 per hour

Education:

High school or equivalent (Required)

Experience:

Technical support: 2 years (Required) Ability to

Commute:

Newport Beach, CA 92663 (Required)

Work Location:

In person