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Insight
Onsite IT Support Technician Newport Beach, CA- 6-month W2 contract
Career Insights for Technical Support Engineer / Analyst
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Based on California data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$62,939 / year median in California
-8% projected decline
Job Description
Requisition Number:
105506 Onsite IT Support Technician Newport Beach, CA- 6-month W2 contractDuration:
6-month W2 contract with possibility of converting toFTE Location:
650 Newport Center Dr, Newport Beach, CA 92660Schedule:
Monday through Friday normal business hoursPay:
Up to $38/hr, depending on experience Insight at a Glance- 14,000+ engaged teammates globally
- $8.2 billion in revenue in 2025
- Certified as a Great Place to work in 9 Countries in 2025
- Fortune 500 Company (No. 447) in 2025
- Received 25+ industry and partner awards in the past year
- $1.
Hardware:
- Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.
- Installs and tests system hardware. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions.
- Completes all required documentation involved in a client build. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.
- Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem.
- Perform necessary hardware and peripheral repair, keeping client downtime to a minimum. Identify defective parts and order replacement parts utilizing vendor supplied tools such as web sites, phone support, etc.
- UnPack and pack new and completed devices. Must have the ability to follow written and verbal instructions.
- Other duties as assigned per manager request or instructions.
Networking:
- Installs, tests, and configures network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.
- Installs, tests, and supports Network Operating Systems (NOS) and their applications.
- Performs server hardware support, troubleshooting.
- Other duties as assigned per manager request. What we're looking for:
- LANs, WANs, Personal Computers, messaging and server software applications experience required.
- Ability to automate tasks using basic scripting techniques is a plus but not required.
- Must be able to work with both ends of basic level testing as well as high level testing and documentation when requested.
- Extensive knowledge of windows operating systems, Windows Operating systems, vendor diagnostics, re-image software such as Ghost, Microsoft SCCM, Virus scan software.
- Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.
- Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba).
- A+ certification and at least one vendor hardware certification required.
- Minimum of one (1) year bench and/or on-site service technical experience.