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Desktop Support L1
Job
Service Global, Inc.
Novato, CA (In Person)
Full-Time
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Job Description
Desktop Support L1 Novato
CA - USA
Apply Now a day agoKey Responsibilities:
- Provide onsite support services to Authorized Users as part of a Service Event.
- Complete service events within the agreed service levels.
- Support all client equipment.
- As directed by the client, assist in troubleshooting other devices.
Behavioral Skills Required:
- Must have good customer-facing skills and be well presented.
- Demonstrates independent and proactive thinking
- Builds effective relationships with client
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
- Must be able to work alone and unsupervised, taking the initiative when necessary.
- Must be organized and prioritize work appropriately.
Technical Skills & Experience Required:
- Must have experience of using an ITSM system.
- Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
- Support experience of MACs would be beneficial
- Knowledge of mobile devices, in particular those running iOS and Android operating systems
- Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing and troubleshooting desktop and laptop hardware and data center and network components;
- Ability to replace defective parts.
Desired Educational Requirements:
- Completion of CompTIA certifications - e.g. A+, Network+, etc.
- Completion (or near completion) of Microsoft certifications - e.