Desktop Support Analyst

We are looking for a Desktop Support Analyst to join our team in Oakland, California on a Contract basis. This position will focus on preparing Chromebook carts for use, organizing device setup activities, and supporting end users with basic technical needs as the school year begins. The ideal candidate brings hands-on desktop support knowledge, can follow established procedures, and is comfortable assisting with hardware, software, and classroom technology issues.

Responsibilities:

• Prepare, configure, and organize Chromebook carts so devices are ready for deployment and daily use.
• Register Chromebooks and related equipment within the organization's device management environment while maintaining accurate records.
• Provide frontline technical assistance for basic desktop, hardware, and end-user issues in a school setting.
• Troubleshoot audiovisual and classroom technology problems to minimize disruptions during instruction.
• Assist with workstation setup, device imaging, and general desktop support tasks as assigned.
• Support user account and access-related needs through Active Directory and other standard support tools.
• Document completed work, track reported issues, and escalate more complex problems when needed.