IT Support Specialist

IT Support Specialist (Part‑Time, Onsite) Oakland, CA | 100% Mac Environment Schedule & Location (Important) 3 days onsite per week , 9:30am

• 6:00pm (30‑minute lunch) Office is a 6‑minute walk from 12th St / Oakland BART Station Strong potential to increase to 40 hours per week starting in July as the office undergoes a new build‑out The Role XQ Institute is looking for a hands‑on, people‑focused IT Support Specialist to provide white‑glove, walk‑up support in a 100% Mac environment .

This is a highly visible, onsite role where you'll be supporting employees live as they walk up to the IT bar with questions or issues. This role is ideal for someone who enjoys direct user interaction, thrives in a fast‑moving environment, and is comfortable learning and adapting as systems and processes evolve. What You'll Be Doing Provide onsite IT support for 150-175 users Deliver white‑glove, VIP support to end users at a walk‑up IT bar Troubleshoot Mac hardware, software, printer, and login issues in real time Set up new systems and support employee onboarding Manage and resolve tickets using Zendesk Support both onsite employees and non‑technical, remote teacher advisors Partner closely with the onsite IT Manager and extended IT teams Adapt to a growing environment with limited standardized procedures What We're Looking For Must‑Haves White‑glove / VIP IT support experience Strong experience supporting a 100% Mac / macOS environment Comfort troubleshooting issues live and in person Excellent communication skills with non‑technical users Patience, flexibility, and a willingness to learn in a changing environment Nice‑to‑Haves Familiarity with Okta and Zendesk Experience with Jamf , Outlook , Slack , Zoom , or Google Workspace Why This Role Clear onsite schedule with consistent hours Easy commute near 12th St Oakland BART Opportunity to grow into full‑time (40 hrs/week) High‑touch, people‑centric IT work Mission‑driven nonprofit environment with real impact Additional Skills & Qualifications

• OS Environment:

  We primarily operate in a MacBook environment.
• Identity Provider (IdP): We use Okta for identity management.
• Mobile Device Management (MDM): Jamf is our tool of choice for managing devices.
• Outlook for email, but use google drive and sheets
• Two-Factor Authentication (2FA): We use Okta Verify for enhanced security.

• Ticketing System:

  Our support operations run through Zendesk.

• Email:

  We use Outlook

• Video Conferencing:

  We use Zoom for meetings and collaboration.

• Internal/External Chat:

  Slack is our primary communication platform.

• SaaS Applications:

  We also rely on a variety of other SaaS applications to support our workflow and services. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Oakland, CA. Pay and Benefits The pay range for this position is $28.00
• $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Oakland,CA.

Application Deadline This position is anticipated to close on Mar 27, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.