IT Support Specialist iStaffing Inc - 3.0 Orange, CA Job Details Temp-to-hire | Full-time $28 - $33 an hour 1 day ago Qualifications Computer science Computer Science Productivity software support Associate's degree IT department experience Mobile devices Information Technology Full Job Description Job Overview We are seeking an experienced IT Support Specialist to provide Level 1 and Level 2 technical support to employees at a busy client site. This position will serve as the first point of contact for technical issues and will be responsible for providing timely, professional, and effective support. The IT Support Specialist will troubleshoot hardware, software, operating systems, Microsoft 365 applications, mobile devices, printers, enterprise applications, and basic network connectivity issues. Complex infrastructure, security, application development, and engineering issues will be escalated to the appropriate IT teams or vendors. Duties Provide technical support to end-users across various departments, addressing hardware, software, and network issues promptly and effectively Manage help desk systems by logging, tracking, and resolving customer support tickets with accuracy and professionalism Troubleshoot computer hardware components, including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance Support operating systems such as Windows (including Windows Server), macOS, and Linux by performing updates, configurations, and troubleshooting Maintain network infrastructure by diagnosing connectivity issues related to LAN (Local Area Network), TCP/IP protocols, DNS (Domain Name System), VPNs (Virtual Private Networks), firewalls, and TCP ports Assist with Active Directory management including user account creation, permissions adjustments, and password resets Collaborate with team members to analyze system performance issues and recommend improvements for IT infrastructure stability Perform routine Active Directory and Microsoft Entra ID administration, including account creation, password resets, group membership, and access requests. Install, configure, deploy, and maintain company-issued computers and mobile devices. Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office. Qualifications Associate or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. Minimum of 2 years of experience in an IT Help Desk or IT Support environment . Experience supporting Microsoft 365, Microsoft Teams, Outlook, and Microsoft Office. Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless networking. Experience working with ticketing systems and IT service management practices. Knowledge of Active Directory management and basic network security principles is highly desirable Analysis skills to identify root causes of issues quickly and implement effective solutionsJoin us as an IT Support Specialist where your expertise will empower our team through reliable technology solutions! Your dedication to excellent customer service combined with technical proficiency will help us maintain a seamless digital environment that drives success. #SAN123

Pay:

$28.00 - $33.00 per hour Expected hours: No less than 40.0 per week

Work Location:

In person