IT Support Specialist / System Support Boskovich Farms, Inc.

• 5.0 Oxnard, CA Job Details Full-time $28
• $38 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance 401(k) matching Life insurance Qualifications Desktop computer repair Computer operation Telecommunications network device configuration Network communication equipment reconfiguration IT user and group management ERP systems Hardware maintenance Windows Network infrastructure Internal employee customer service Productivity software support Computer hardware Desktop (troubleshooting support) Remote access software Data access controls implementation Desktop applications IP networking Telephone systems Productivity software Access control management Desktop administration Hardware diagnostics Peripheral hardware support Full Job Description IT Support Specialist / Systems Support Pay Range $28•$38 per hour ($58,000•$79,000 per year) Summary Responsible for day-to-day desktop support and a range of systems administration tasks across the organization.

Serves as the primary on-site technical resource for users, facility equipment, and several specialized systems. This position also supports non-IT tasks as needed and plays an active part in the overall operation and its success. Key Responsibilities Provide desktop, hardware, and software support for end users (passwords, printers, Microsoft 365, email, etc.) Set up new computers and perform hardware troubleshooting and repairs Set up and manage user accounts and permissions Install and configure network access switches and other network devices Perform user administration in the company ERP system Manage the phone system (add/change users, provision handsets) Support the access control system Assist with time clocks (company and temp agency systems) Support remote desktop access for users Help vendors, remote users, and internal departments with connectivity and system access Troubleshoot network-connected facility equipment (including refrigeration controllers) Update and maintain computer and IT asset inventory Coordinate with vendors to resolve technical issues Support non-IT operational tasks as needed to contribute to the success of the operation Provide occasional support to the secondary office location Respond to after-hours and weekend issues as needed Document processes and maintain system access information Assist with testing, upgrades, and deployment of systems Occasional travel to other company locations may be required (rare, and may include overnight stays) Requirements Strong hands-on desktop and hardware support experience Strong working knowledge of Windows environments and Microsoft 365 Solid experience with networking, including installing and configuring switches and managing IP addressing Experience supporting specialized systems (ERP, phone system, access control) Strong troubleshooting and customer service skills Ability to work independently on-site in a production environment Sense of urgency and ability to prioritize and re-prioritize as situations change Ability to work effectively with people at all levels of the organization Education & Certifications Education is a plus Relevant certifications are a plus, including: CompTIA A+ CompTIA IT Fundamentals (ITF+) CompTIA Network+ CompTIA Security+ Google IT Support Certificate Google Cybersecurity Professional Certificate Microsoft 365 Fundamentals Microsoft 365 certifications Microsoft Security, Compliance, and Identity Fundamentals (SC-900) ISC² Certified in Cybersecurity (CC) Cisco CCNA or equivalent networking certification Any VoIP or systems administration certifications

Pay:

$28.00

• $38.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance

Work Location:

In person