Overview About the Role SPB Management, operating as Hampton Inn, is seeking a dependable, security-conscious, hands-on IT Systems & Hotel Technology Specialist to support our management company and three limited-service Hampton Inn properties. This is a unique opportunity for an IT professional who enjoys being both hands-on and strategic. You'll serve as a trusted technology resource for ownership and hotel teams, providing onsite and remote support while coordinating with Hampton Inn, technology providers, and other third-party vendors. The role spans hotel technology, Microsoft 365, networking, cybersecurity, device management, PCI compliance, vendor management, backups, documentation, and technology planning. The ideal candidate is someone who can troubleshoot an issue, determine who owns the problem, coordinate the right resources, and see it through to resolution. What You'll Own Hotel Technology & IT Support Serve as the primary technology contact for SPB Management's hotel properties in Palm Desert, Indio, and Blythe. Troubleshoot computers, laptops, iPads, printers, Wi-Fi, internet connectivity, routers, switches, and other business technology. Support and coordinate hotel systems including POS, door locks, security cameras, phone systems, digital signage, and other property technology. Work with Hampton Inn Support and approved technology vendors to troubleshoot and resolve property technology issues. Provide onsite assistance when vendors or Hampton Inn require local support. Microsoft 365 & Corporate Technology Administer and support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, user accounts, permissions, MFA, and licenses. Provide remote technology support to corporate employees and assist with technology onboarding and offboarding. Support device management and company technology across laptops, iPads, and other approved business devices. Cybersecurity, Devices & Backups Manage or coordinate Intune/MDM, endpoint security, EDR, antivirus, patching, MFA, and email security. Monitor and escalate potential phishing, malware, account compromise, or other security incidents. Manage or coordinate Microsoft 365 backups and support disaster recovery and business continuity efforts. Maintain secure technology practices and protect privileged system access. PCI, Documentation & Technology Planning Support hotel teams with the technology components of PCI compliance, including scans, remediation, documentation, and related requirements. Maintain technology inventories, vendor information, equipment records, warranties, and basic network documentation. Provide practical recommendations around technology upgrades, cybersecurity, network improvements, equipment lifecycle, and future technology needs. Assist ownership with technology budgeting, vendor proposals, and technology projects. As SPB Management expands, support technology coordination for a future hotel development, including networking, Wi-Fi, telecommunications, security, POS, and other hotel systems. What We're Looking For 3+ years of hands-on IT support, systems administration, desktop support, network support, or similar experience. Strong Windows and business-device troubleshooting skills. Experience administering Microsoft 365; SharePoint and OneDrive experience strongly preferred. Working knowledge of networking, including Wi-Fi, routers, switches, IP networking, and VLAN concepts. Experience with endpoint security, MFA, patch management, backups, and cybersecurity best practices. Strong communication and vendor-management skills, with the ability to work effectively with both technical providers and nontechnical hotel teams. Hospitality technology experience is strongly preferred. Hampton Inn, Marriott, or other major hotel-brand experience is a plus. Ability to work independently, prioritize issues, and follow problems through to resolution. Valid driver's license and ability to travel between properties as needed. High level of confidentiality, professionalism, and comfort working with privileged system access. Schedule & Location This is a part-time role of approximately 8-10 hours per week initially, with flexibility based on business needs. Work will include a combination of scheduled administrative/technology work, remote support, and onsite response. Because our hotels operate 24/7, occasional urgent evening or weekend support may be required.

Primary locations:

Palm Desert and Indio, with occasional travel to Blythe. Mileage/travel reimbursement provided in accordance with company policy.

Pay:

35-40/hour, depending on experience. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, veteran status, and any other status. We are proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know.

Pay:

$35.00 - $40.00 per hour Expected hours: 8.0 - 10.0 per week

Work Location:

In person