Help Desk/Support Engineer (26-00286)

Join our team as a Help Desk/Support Engineer, where you'll play a crucial role in ensuring seamless technology operations and support for our users. This position offers a dynamic environment to showcase your technical expertise and problem-solving skills. Responsibilities Conduct regular maintenance and management of endpoint devices to uphold security and functionality. Serve as the expert contact for complex service desk escalations, providing guidance and solutions. Design and maintain configurations for macOS and iOS devices, ensuring optimal performance. Administer Windows environments using Microsoft Endpoint Manager to enforce policies effectively. Optimize virtual desktop infrastructure, addressing connectivity and performance challenges. Create and maintain scripts to automate tasks and enhance system integration. Implement endpoint security standards and collaborate with security teams to mitigate vulnerabilities. Skills 3-5 years of experience in Endpoint Engineering or Mobile Device Management roles. Proficiency in managing macOS and iOS devices with Jamf Pro. Experience with Microsoft Endpoint Manager for Windows environments. Hands-on experience with Amazon WorkSpaces administration. Strong scripting abilities in PowerShell and Bash. Knowledge of identity management systems like Okta or Azure AD. Preferred Skills Certifications such as Jamf 200/300 or Microsoft MD-102. Experience deploying enterprise AI tools and managing AI-powered platforms. Familiarity with Bring Your Own Device (BYOD) programs. We are committed to fostering a diverse, equitable, and inclusive work environment where all voices are valued. We encourage individuals from all backgrounds to apply and contribute to our vibrant team culture. By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex. Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $41 - $78 per hour based on qualifications and experience.