Technology Assistant - Level I

PLACERVILLE UNION SCHOOL DISTRICT CLASSIFIED JOB DESCRIPTION LEVEL I TECHNOLOGY ASSISTANT DEFINITION

Perform entry to intermediate-level duties under direct supervision; two to four years directly related experience in computer hardware, software evaluation and selection, systems design, programming, implementation; and end user support and instruction.

EXAMPLES OF DUTIES INCLUDE

Technology duties include assisting in setup of computers and computer related hardware (occasional lifting of heavy PC equipment for setup and relocation); troubleshooting computer related issues; desktop administration and configuration; assist in monitoring networked personal computers running Microsoft and Linux software to ensure connectivity and functionality; assist in loading of new/routine software; assist in maintaining documentation of servers and PC systems; assist in support of networked phone system; perform tasks related to scheduled service requests; provide basic training to end-users in the use of standard systems; maintain log of steps taken to resolve problem or to complete task, problems encountered, current status, etc.; assist in web page development and maintenance; and perform other duties as required.

COMPETENCIES

Professionalism

• Good technical skills; demonstrate ability to apply good judgment in the contact of assignment given. Communication
• Good communication (verbal and written) skills, including the ability to explain and present technical information; effectively train/advise users on information technology issues; prepare written documentation in a clear and concise style. General knowledge
• Knowledge of English usage, spelling, grammar and punctuation and type at a rate of speed of not less than 45 words per minute; Technical Awareness
• Good technical knowledge of hardware and software of information technology infrastructure, servers, workstations, desktop PCs, and peripherals; Educational Focus
• A strong focus on improving technology to support education; Teamwork
• Good interpersonal skills and ability to establish and maintain effective working relations; Planning & Organization
• Ability to plan own work, to work effectively under stress, and to prioritize and juggle multiple tasks within tight deadlines in accordance with District quality standards Client Orientation
• Good client service skills; ability to see things from clients' point of view; ability to meet timeline for service delivery and keep clients informed at all times.

DESIRABLE QUALIFICATIONS

Knowledge of:

PC Computer systems (Hardware) Microsoft software products Basics of LAN/WAN networks Type 45 WPM Physical Requirements Dexterity of hands and fingers to operate a computer keyboard; seeing to view monitors; hearing and speaking to exchange information and make presentations; lifting objects up to 60 pounds or carrying any object weighing over 25lbs; sitting or standing for extended periods of time.

Training and Experience:

Any combination of training and experience which would provide the required knowledge and abilities is qualifying. A typical way to obtain this knowledge and these abilities would be: Two years of hands-on experience with technology hardware and software troubleshooting or two years of vocational training in such areas. Driving a vehicle to conduct work.

Board Adopted:

May 25, 2016