IT Support Specialist

IT Support Specialist Computer Aid, Inc. - 3.3 Pomona, CA Job Details Full-time $42 - $47 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Paid sick time Qualifications Computer operation Microsoft Excel Smartphone (troubleshooting support) Phone communication Procedural guides IT asset management 5 years Laptop (troubleshooting support) Equipment installation iOS Equipment troubleshooting Training material drafting Mid-level Windows Printer (troubleshooting support) Software installation Android VoIP Non-CDL Class C Computer hardware Driving IT procurement Azure AD Customer support ticket management Software documentation Mobile device management Microsoft Teams Equipment maintenance Productivity software Equipment inventory management Software training Developing technical user guides Active Directory management Full Job Description IT Support Specialist Req number: R7613 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary The IT Support Specialist will provide in‑person and remote enterprise IT support for end users and transportation systems, including device provisioning, helpdesk services, asset and MDM management, A/V and VoIP support, documentation, training, and on‑call emergency assistance in a Windows and Microsoft 365 environment. Job Description We are seeking a highly skilled and experienced IT Support Specialist to join our IT team. This position will be full-time, hybrid, and is a contract position. What You'll Do Provide in‑person, phone, and remote helpdesk support for hardware, software, and connectivity issues Support an enterprise environment serving 200+ users Provision, install, configure, maintain, and troubleshoot end‑user equipment including desktops, laptops, smartphones, tablets, VoIP phones, and POTS phones Administer and support enterprise mobile device management (MDM) for iOS and Android devices Manage IT asset inventory, including procurement coordination, assignment, tracking, retirement, and disposal Install, configure, and troubleshoot local and network printers Support audio and video conferencing systems, including setup, maintenance, and troubleshooting of Crestron, Shure, and Tesira equipment Perform user and device management in Microsoft Active Directory (on‑premises and Azure AD) Support Windows 11 endpoints and Microsoft Office 365 applications (Word, Excel, PowerPoint, Teams, OneDrive) Provide operational support for enterprise platforms, including Trapeze AssetWorks Management, Masabi JustRide Ticketing Platform, SiteHelp Desk, KnowBe4 Phish Alert, Proofpoint, and ManageEngine ADManager Plus and Endpoint Central Support and troubleshoot VoIP systems including Jive, RingCentral, and Verizon Create, update, and maintain User Guides and Standard Operating Procedures (SOPs) Deliver end‑user training and develop pre‑recorded training videos Maintain and support locomotive passenger Wi‑Fi, passenger information systems, and automatic passenger counting systems Be available during weekends and holidays for emergencies and special projects Perform job duties requiring lifting of equipment up to 40 pounds Travel locally as required to support Authority facilities and systems What You'll Need Minimum five (5) years of enterprise IT support experience Demonstrated experience supporting environments with 200 or more users. Strong knowledge of Windows 11, Microsoft Office 365, and Microsoft Active Directory (on‑prem and Azure) Experience with mobile device management platforms and enterprise endpoint management tools Hands‑on experience supporting VoIP systems, printers, and audio/video conferencing equipment Familiarity with enterprise asset management processes and IT service desk operations Experience authoring technical documentation and training materials Ability to communicate effectively with technical and non‑technical users Ability to lift and transport equipment weighing up to 40 pounds Valid Class C Driver's License with a satisfactory driving record (no more than three moving violations and no DUIs within the last three years). Availability to work standard business hours (8 hours per day, Monday-Friday) with on‑call availability for emergencies and special projects Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards This role involves a combination of sedentary and active work. Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Ability to lift, carry, and transport IT equipment weighing up to 40 pounds. Ability to bend, reach, kneel, and crouch as needed for equipment installation, troubleshooting, and maintenance. Ability to operate a motor vehicle and travel locally between work sites as required. Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111. $42 - $47 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.