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M
Mindlance
IT Systems Support Specialist
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Job Description
IT Systems Support Specialist#26-26034
$35.71 per hour
Rancho Cordova, CA
Hybrid Job Description Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support. Current projects include assisting with imaging, set up, and deployment for PC/Laptop, training customers on telework procedures and deploying VPN solutions, and assisting with new building setup and staff moves. Candidate should have the ability to:
- Operate, maintain, and perform repairs on information technology equipment and software.
- Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests
- Operate, maintain, and perform repairs personal computers, laptops and peripherals
- Assist with imaging, set up, and deployment of PC/Laptops and support hardware moves
- Pay attention to detail and the ability to work with rapidly changing priorities
- Provide 2nd level help desk support
- Lift equipment that weighs up to 50 pounds
- Have a valid California Driver's License, Class C Candidate should have the knowledge of:
- Windows 11 and Microsoft 365 application support
- Active Directory or other identity management system
- Imaging software and automated imaging processes using
MECM/SCCM
- PC/Laptop deployments
- Teleworking and VPN solutions
- Principles and practices of customer service
- Principles and practices of troubleshooting computer system hardware and software problem
- Familiarity with WAN architecture and concepts of enterprise level applications at a high level
EEO:
- Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans
Benefits
- Dental Insurance