Software Development and Application Support Analyst II (20784815) City of Redwood City - 4.1 Redwood City, CA Job Details Full-time $11,449 - $13,740 a month 15 hours ago Benefits Paid time off Flexible schedule Qualifications Data-driven problem-solving Full Job Description Location 1017 Middlefield Road Redwood City, 94063 Description

WHY JOIN THE REDWOOD CITY TEAM?

We offer a wide range of meaningful career opportunities with potential for growth, training and development, competitive salaries, flexible work schedules, paid time off, and robust benefits. The Redwood City team is guided by the core values of excellence, integrity, service and creativity . Inherent in these values is a great organizational culture based on trust, strong and supportive leadership, respect, risk-taking, empowerment, and effective communication.

ABOUT THE POSITION

The City of Redwood City is seeking a collaborative and solutions-oriented team player to fill the position of Software Development and Application Support Analyst II in the Information Technology Department. The successful candidate will initially provide primary application support to the Community Development Department, with a focus on the City's permitting system and related business processes. Responsibilities will include implementing, integrating, troubleshooting, maintaining and enhancing enterprise software systems and workflows. The position may also support applications and business systems used by other City departments based on City departments based on organizational needs. The position will report to the GIS and Analytics Manager or designee. . The City of Redwood City invites you to apply for the position of Software Development and Application Support Analyst II. Please click on the job announcement brochure below to review the recruitment flyer. A complete application is required, including a resume and supplemental questionnaire. Applications will be reviewed continuously as they are received. Submit your application online via CalOpps by 11:59 p.m. on Monday, November 2, 2026 or upon receipt of the first 75 applications, whichever is first.

Job Description URL:

https://www.redwoodcity.org/home/showpublisheddocument/19174/637088198218100000 Ideal Candidate

THE IDEAL CANDIDATE

The ideal candidate is a highly analytical and collaborative professional with strong problem-solving skills and experience supporting enterprise software applications and business processes. The candidate will have experience troubleshooting applications, analyzing business requirements and workflows, coordinate with users and vendors, and a background conducting data analysis and creating data visualization tools; a solid understanding of business procedures of municipal government; will have the ability to synthesize, summarize, evaluate, and/or identify information; will use initiative and judgment to analyze relevant data; will be able to take direction and follow established policies and procedures; will be a team player who is able to work effectively with a variety of City staff; will be detail-oriented and will have strong written and oral communication skills. Experience supporting permitting, land management, development services, or similar enterprise systems is highly desirable. Experience with Tableau or Power BI is a plus. If you are a motivated individual with a passion for technology and a desire to make an impact, we encourage you to apply. Typical duties may include, but are not limited to the following: Provide technical support to end-users of various on-premises and cloud-based applications within the City's Community Development and Engineering Departments Assist in the management and maintenance of enterprise systems and online applications, such as the permitting system, public data access system, and payment processing system. Assist with the development of new or revised system processes and procedures, develop action plans, and test and implement system improvements and modifications. Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation. Coordinate with vendors to report and resolve system bugs, schedule and implement system maintenance and upgrades, and recommend system/application improvements Perform data analysis, run SQL queries, create reports, and develop data visualization tools (dashboards, graphs) utilizing tools such as Excel, Power BI, and/or Tableau Provide staff with end-user application training, create detailed training manuals/guides, and document user procedures and workflow processes. A City application including a supplemental questionnaire is required. Prior to appointment, candidates will be required to pass a background check at no cost to the candidate. Criminal History Check DOJ Fingerprints Credit Check Reference Benefits Please see job announcement brochure for more details.

Special Instructions Special Instructions:

A City application and complete responses to the supplemental questionnaire are required. The questionnaire is a key component of your application and will be used to evaluate your qualifications and relevant experience against the requirements of the position. The response you provide will be used to further identify applicants who are best qualified to continue in the selection process for the position. Responses must be consistent with the employment history of your application. Stating "See Resume" in the work experience section of the application will result in the application being considered incomplete and subject to disqualification. Resumes may be attached separately but will not be accepted in lieu of a city application. Failure to complete the supplemental questionnaire will result in an incomplete packet and disqualification from the recruitment process. While there is no strict minimum or maximum word count, we encourage you to reflect on the prompts and submit thoughtful and complete answers.

Recruitment Contact Contact email: