Helpdesk Customer Service Technician

Helpdesk Customer Service Technician Riverside, CA Job Details Full-time $23.55 - $32.00 an hour 1 day ago Benefits Wellness program Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Microsoft Windows Server Maintenance Equipment troubleshooting Mid-level Windows Software installation System maintenance Computer hardware Task prioritization Hardware support Customer support ticket management Organizational skills IT Equipment maintenance Productivity software Cross-functional collaboration Communication skills Cloud services Full Job Description Helpdesk Customer Service Technician Hourly range: $23.55-$32.00 Full-time In-Office Position WEBB is currently seeking a Helpdesk Customer Service Technician to join our Information Technology team! This position plays a critical role in supporting daily IT operations and ensuring a seamless technology experience for our internal teams. We are looking for a proactive, service-oriented professional who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional support. Responsibilities Provides day-to-day helpdesk support by monitoring and resolving IT tickets through the online tracking system Performs routine maintenance, troubleshooting, and repair of workstations, hardware, and software Installs, configures, and maintains new hardware, software, and system upgrades Assists with system maintenance, data backups, and overall network reliability Supports custom applications and assists users with technical issues and training Collaborates with the Director of Information Technology on projects and department initiatives Maintains documentation and contributes to the development and management of standard operating procedures Ensures a high level of system security, reliability, and performance Provides both internal and external client support with a strong customer service focus Requirements Honest, dependable team player with a strong sense of integrity Working knowledge of workstation repair and maintenance Experience with Microsoft Windows Professional/Server and Microsoft Office applications, including cloud services Strong troubleshooting and problem-solving skills Excellent written and verbal communication skills Strong organizational skills with the ability to prioritize and manage multiple tasks Ability to work independently and collaborate effectively with diverse teams Professional, reliable, and maintains a high level of accountability Ability to adapt to changing priorities, delays, and unexpected events Willingness to be available during and outside regular business hours as needed Strong attention to detail and commitment to accuracy Ability to maintain a high level of confidentiality Dedicated to providing exceptional client service Flexible and responsive in a fast-paced environment Proven ability to manage competing priorities and meet deadlines WEBB is an equal opportunity employer (EOE) that offers a competitive benefits package to all full-time employees including, but not limited to 401(k) plan, wellness program, membership sponsorship, medical, dental, vision, life insurance, disability, mentor program, and education assistance.