IT Support Specialist I

Description We are looking for an IT Support Specialist I to provide dependable technical assistance for end users in Sacramento, California. This Long-term Contract opportunity is ideal for someone with at least one year of experience supporting Windows-based environments and resolving day-to-day hardware, software, and access issues. The position focuses on delivering timely service, maintaining user productivity, and handling support requests with professionalism and accuracy.

Responsibilities:

• Respond to incoming service desk requests and document issues, actions taken, and resolutions in the ticketing system.
• Troubleshoot Windows 10 workstation problems, including software errors, login issues, and basic system performance concerns.
• Support user account access by assisting with password resets, permissions, and directory-related tasks within Active Directory.
• Provide first-level technical assistance for desktop, laptop, and peripheral issues to minimize interruptions for employees.
• Escalate more complex incidents when needed while ensuring clear communication and proper follow-up with users and internal teams.
• Install, configure, and maintain standard software applications and workstation settings according to established support procedures.
• Track recurring technical issues and share observations that help improve service quality and response efficiency. Requirements
• At least 1 year of experience in help desk, desktop support, or a similar IT support role.
• Working knowledge of Microsoft Windows and hands-on experience supporting Windows 10 environments.
• Familiarity with Active Directory for basic account administration and user support tasks.
• Ability to perform foundational troubleshooting for hardware, software, and access-related problems.
• Experience managing and updating service desk tickets with accurate technical notes and status changes.
• Strong communication skills with the ability to assist users in a clear, detail-oriented, and customer-focused manner.

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