Technical Support Specialist Sacramento, CA 95852 $35 - $40 an hour - Contract, Full-time Apply with Indeed Overview We are seeking a highly motivated and technically proficient Technical Support Specialist to join our dynamic IT support team. In this role, you will be the frontline responder for resolving technical issues, providing exceptional customer service, and ensuring the smooth operation of our IT infrastructure. The ideal candidate will possess a comprehensive understanding of computer systems, networking, and software troubleshooting, combined with strong communication skills to assist users across diverse environments. Responsibilities

• Work on-site at SMUD office locations
• Occasionally drive personal vehicle between SMUD office locations
• Perform computer user data and software inventory services
• Perform Audio/Visual support/troubleshooting for Board and Committee meetings (after 5pm)
• Provide computer technical hardware & software assistance
• Perform conference room support services
• Perform committee and board meeting support
• Complete assigned tasks in ServiceNow Ticketing System
• Provide White Glove technical service to C-Suite staff Minimum 2 years of experience in IT operations support Physical Duties - Ability to lift up to 50lbs

Pay:

$35.00 - $40.00 per hour

Education:

High school or equivalent (Required)

Experience:

supporting desktops, laptops, tablets in an enterprise: 2 years (Required) Hardware installation , maintenance and troubling shooting: 2 years (Required) supporting Audio/Visual in hybrid meetings: 1 year (Required)

License/Certification:

CompTIA A+ (Preferred) Valid Driver's License (Required) Ability to

Commute:

Sacramento, CA 95852 (Required)

Work Location:

In person