Test Manager

• 3.7 Sacramento, CA $87,000 - $172,000 a year Apply with Indeed Job Summary Team Leadership & Supervision Lead and foster a productive, collaborative, and high-performing work environment. Provide daily direction, guidance, and support to Lab Technicians across all levels. Coordinate workload distribution and resource allocation to meet operational priorities. Mentor junior technicians and support technical skill development Work Order & Ticket Management Ensure work orders, service requests, and trouble tickets are assigned, prioritized, and executed effectively. Monitor ticket queues and service-level objectives to ensure timely completion. Escalate critical issues and coordinate resolution across support teams and stakeholders. Drive accountability for task completion and quality of deliverables. Key Responsibilities Operational Management Oversee day-to-day laboratory activities, ensuring systems, equipment, and test environments remain operational. Coordinate inventory, asset management, hardware deployment, and laboratory readiness activities. Support planning and execution of testing, validation, and automation initiatives. Identify operational risks and implement corrective actions to minimize service disruptions. Administrative Responsibilities Complete all supervisory and administrative actions required by the Supplier. Support staffing activities, scheduling, time reporting, and performance management processes. Ensure compliance with organizational policies, procedures, and safety requirements. Maintain accurate operational records and documentation. Performance Reporting & Continuous Improvement Track, measure, and report team performance metrics, workload status, and operational effectiveness. Develop and deliver regular status reports to management and stakeholders. Analyze performance trends and recommend process improvements. Drive initiatives that improve efficiency, quality, customer satisfaction, and team productivity. Skill Requirements Required Skills & Qualifications Advanced understanding of computer hardware, operating systems, and test environments. Strong troubleshooting and issue-resolution capabilities. Experience managing work queues, ticketing systems, and service delivery processes. Proven leadership, coaching, and team coordination skills. Ability to prioritize multiple activities in a fast-paced lab environment. Strong verbal and written communication skills. Experience preparing operational metrics, dashboards, and performance reports. Ability to lead cross-functional teams and coordinate with engineering, validation, and support organizations Must Have Skill Post Silicon Validation Good to Have Skill Other Requirements Preferred Qualifications Associate's or Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; or equivalent experience. Experience leading technical support or validation lab teams. Knowledge of automation frameworks, testing methodologies, and graphics validation environments. Experience with performance management, workforce planning, and operational reporting.