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IT Education Support Specialist
Job
Slingshot ConnectionS
Salinas, CA (In Person)
$54,080 Salary, Full-Time
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Job Description
IT Education Support Specialist Slingshot ConnectionS - 3.9 Salinas, CA Job Details Full-time | Contract $22 - $30 an hour 1 day ago Benefits Health insurance Dental insurance Employee assistance program Vision insurance Employee discount Life insurance Referral program Qualifications Live chat Computer operation Computer literacy Writing skills Attention to detail Time management Full Job Description About the job The Education Support Specialist is a detail-oriented, tech-savvy professional responsible for supporting educational operations through data management, LMS administration, and customer service. This role plays a key part in ensuring educational materials, reporting processes, and learner support functions run smoothly and accurately. We're looking for someone who
- Has strong reading, writing, and arithmetic skills
- Is computer literate and comfortable learning new customer service software applications
- Communicates professionally in both verbal and written formats
- Understands or is willing to learn Learning Management Systems (LMS)
- Is proficient in Microsoft Word and Excel, including managing large documents and basic Excel formulas
- Demonstrates strong time management, organization, and attention to detail
- Maintains a positive attitude and can communicate effectively while remaining professional and firm when needed
- Has previous experience in customer service or data entry roles (preferred)
- Holds a college degree (preferred)
- Is bilingual in Spanish (preferred) What you'll do
- Report education hours to IRS and CTEC systems
- Track rejected education hours and follow up with clients to resolve issues
- Create and manage course codes
- Create and update LMS course information and course shells
- Upload course materials, e-books, and questions into the LMS question bank
- Connect and quality check course materials and learning content
- Support the education team with maintaining organized and accurate learning paths
- Respond to client inquiries regarding education hours and troubleshoot course-related issues
- Assist the call center with support calls and live chats as needed
- Monitor and respond to the education support email inbox
- Coordinate with web and marketing teams to ensure quality uploads and course functionality
- Recommend process improvements based on customer trends and support feedback
- Follow up on customer inquiries to ensure timely issue resolution #