IT Help Desk Coordinator

Company DescriptionPyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings: Staff Augmentation Lifecycle IT solutions Application Development & Support Outsourced Testing Mobile Development and Test Automation 

Job DescriptionJob Position:

IT Help Desk CoordinatorLocation:

San Bruno, CADuration:

2+ monthsJob Description

• 3 years or above of enterprise support experience
• Proficient in providing onboarding, offboarding, and deskside support
• Proficient in providing Windows and Mac support
• Linux knowledge is a plusProvides support to end users on a variety of issues.

Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree and 3-5 years of experienceAdditional InformationAll your information will be kept confidential according to EEO guidelines.

Day to

Day Duties :

• Develop complete back-end stack of projects using Java, Oracle, ActiveMQ, Redis, on an AWS stack.
• Help write new design patterns, improve and adapt existing design component integration.
• Integrate back-end REST with front end UI.
• Assist in the design of, and implementation of back end changes across our product base.
• Debug services oriented architectural components.