IT Help Desk Coordinator

Company DescriptionPyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings: Staff Augmentation Lifecycle IT solutions Application Development & Support Outsourced Testing Mobile Development and Test Automation 

Job DescriptionJob Title:

IT Help Desk CoordinatorLocation:

San Bruno, CA 

Duration:

3+

Months ContractJob Description:

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
• May require an associate's degree and 3-5 years of experience.
• This is a phone support position. - At least 3 years of Windows/Mac support in an enterprise environment
• Proficient in supporting Outlook, Microsoft Office Suite, Cisco VPN, WebEx.
• Linux knowledge is a plus
• Casper knowledge is a plus
• Must be proficient to support end users on the phone
• Good communication skills
• Good customer service
• Additional tasks assigned by manager