IT Support Analyst, Associate

IT Support Analyst, Associate#26-13730 $23.10-$28.87 per hour San Diego, CA All On-site Job Description Top 5 Required Skills (These are not preferred skill s. If the candidate does not have these required skills, they will be rejected completely) Communication Demonstrating active listening skills, asking relevant questions, and explaining technical details in a way that non-experts can easily understand. Problem solving Using logical processes to identify, diagnose, troubleshoot, and resolve issues effectively. Customer service Quickly detecting and addressing problems to minimize response times and support users efficiently. Collaboration Engaging well with colleagues and expressing ideas clearly to foster teamwork. Adaptability Responding swiftly and thoughtfully to unforeseen changes or challenges .

Technologies:

What does this temp must know to perform the required job duties (T hese are not preferred technologies - If they do not have these technologies, they will be rejected completely) Demonstrates ability to effectively support users with diverse technical concerns, including troubleshooting computing devices, Windows operating systems, network technologies, printers, and Microsoft software applications across multiple platforms such as desktop, client-server, and browser-based environments.

Required Education:

Re quired Years of Experience Bachelor's degree in an IT-related field. 6+ months of experience in IT or related area. 6+ months of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).

• Client Vehicle
• Personal Vehicle
• Note to Suppliers - Please ensure your candidate understands/agrees to your specific reimbursement requirements for any out-of-pocket expenses.

Key Words:

Active Directory / Azure AD ServiceNow Windows & mac

OS Support:

Windows 10/11, mac

OS Sequoia, Linux Networking Fundamentals:

TCP/IP, DNS, DHCP, VPN

Microsoft 365 / Office 365 Administration BeyondTrust, Bomgar

ITIL / ITSM

Hardware Diagnostics & Repair:

PC, laptops, printers

System Imaging & Deployment:

SCCM, Intune, Jamf, Autopilot Customer Service Excellence Communication:

Documentation, training

Problem-Solving Under Pressure Troubleshooting & Root Cause Analysis Collaboration Platforms:

Teams, SharePoint Mobile Support:

iOS, Android, MDM tools CompTIA A+, Network+

Microsoft Certified:

Modern Desktop Administrator Associate ITIL Foundation Job Description:

Principal Duties and Responsibilities:

• Follows standard operating procedures.
• Supports troubleshooting efforts to identify routine problems.
• Provides first level support to resolve problems with products, applications, and devices.
• Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.
• Assists with processing incoming requests.
• Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.
• Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
• Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.
• Contributes to the knowledge repository for routine technical support.
• Escalates routine problems as necessary to appropriate resource (e.g., support team, vendor).
• Completes routine technical tasks assigned by more senior personnel.
• Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel.

Level of Responsibility:

• Working under close supervision.
• Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (i.e., require additional time to correct).
• Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.
• Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.
• Using limited problem solving, generally in the nature of troubleshooting simple processes or technology.
• Exercising some creativity may be required to troubleshoot technical problems or deal with Client circumstances.

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."