Help Desk Support

Pay Range:

$19 - $21 Key Responsibilities Handle approximately 10 inbound support calls per day Manage and resolve ~10 tickets daily in a ticketing system (ServiceNow preferred) Provide timely and accurate updates on all assigned tickets Troubleshoot issues related to user access, systems, and connectivity Perform basic Active Directory tasks (e.g., password resets, user support) Assist with MS MFA setup and troubleshooting Support remote users via MS Teams Assist with software installations and deployments (SCCM exposure preferred) Troubleshoot VPN connectivity issues (FortiClient preferred)

Occasional Onsite Support May Include:

Wireless Access Point (WAP) installations and upgrades Network switch support Server refreshes and hardware-related escalations Required Qualifications Bachelor's degree in IT, Computer Science, MIS, or related field 0-2 years of experience in IT support, help desk, or similar role (internships accepted) Basic understanding of IT support and troubleshooting processes Strong communication skills, especially in a phone-based support environment Ability to manage multiple tickets and follow structured processes Strong documentation and organizational skills The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.