Help Desk Technician

Help Desk Technician Central Point Partners - 5.0 San Francisco, CA Job Details Contract $24 - $25 an hour 1 day ago Qualifications Authentication Network troubleshooting Teamwork Technical documentation Equipment troubleshooting Windows Computer hardware Task prioritization Remote access software Customer support ticket management Technical writing macOS IP networking Active Directory Full Job Description IT Support Technician II /

Help Desk Support Specialist Hourly Rate:

$25/hr Position Summary We are seeking a customer-focused and technically skilled IT Support Technician to provide first and second-tier technical support in a fast-paced environment. This role supports faculty, staff, and end users through phone, email, walk-in, remote, and field support while ensuring exceptional customer service and timely issue resolution. The ideal candidate has strong PC and Mac troubleshooting skills, excellent communication abilities, and a positive, professional attitude. This individual must be self-motivated, patient when solving technical issues, and comfortable supporting a diverse user base. Key Responsibilities Provide Tier 1 and Tier 2 technical support via phone, email, walk-ins, remote desktop, and onsite support Resolve technical issues on first contact whenever possible Troubleshoot hardware, software, network connectivity, login/authentication, and peripheral issues Support both Windows and Mac environments Provide support for NEC PBX and Cisco VoIP phone systems Perform Moves, Adds, and Changes within Pinnacle Call Management System Open, document, track, and update tickets within ServiceNow or other ticketing systems Monitor and respond to support requests, voicemails, and self-service tickets in a timely manner Escalate complex issues to senior technicians or engineers as needed Identify widespread outages or recurring issues and communicate appropriately Deploy, retrieve, configure, and support IT assets including laptops, desktops, and peripherals Transfer user data and assist with onboarding and setup of new equipment Provide end-user training and demonstrations for supported technologies Assist with classroom technology support and equipment reservations Support POS/Micros cash register systems Collaborate with internal IT teams on projects, testing, and process improvements Assist in creating documentation, procedures, and knowledge base articles Provide mentoring and guidance to student assistants or junior technicians Deliver weekly status updates regarding projects, accomplishments, and challenges Required Qualifications 1-2 years of experience in a Help Desk, Desktop Support, or IT Support role Strong customer service and interpersonal communication skills Basic to intermediate knowledge of PC and Mac operating systems Experience troubleshooting hardware, software, and networking issues

Understanding of:

Active Directory TCP/IP networking User account authentication Remote support tools Experience with ticketing systems such as ServiceNow Ability to prioritize tasks and work independently in a fast-paced environment Strong organizational and documentation skills Professional demeanor with a positive and team-oriented attitude Preferred Qualifications Experience supporting Cisco VoIP or NEC PBX systems Experience with classroom technology support Experience deploying and imaging computers Familiarity with POS/Micros systems Exposure to server support concepts in Windows and Mac environments Ideal Candidate Energetic, dependable, and self-motivated Patient and calm under pressure Passionate about helping users and solving technical problems Comfortable working independently and collaboratively Strong communicator with exceptional customer service skills Work Environment Fast-paced IT support environment Combination of desk-side, remote, and field support Frequent interaction with staff, faculty, students, and leadership Opportunity to participate in IT projects and professional development initiatives

Pay:

$24.00 - $25.00 per hour

Work Location:

In person