Information Technology Specialist

Information Technology Specialist at Insight Global Information Technology Specialist at Insight Global in San Francisco, California Posted in about 23 hours ago.

Type:

full-time

Job Description:

Insight Global is seeking a Senior Customer Support Administrator to support a high-visibility federal office in San Francisco. This individual will act as the sole on-site IT support professional, delivering white glove service to senior leadership in a demanding, mission-focused environment. While technical skills are important, success in this role hinges on professionalism, composure, and the ability to confidently manage challenging customer interactions. This is an excellent long-term opportunity for a seasoned support professional who values stability, ownership, and being the trusted face of IT on-site.

• Serve as the primary on-site IT support contact for classified and unclassified networks
• Provide desktop, laptop, tablet, and mobile device support
• Troubleshoot and resolve O365, OneDrive, network, hardware, and software issues
• Create, update, and track tickets in systems like Remedy, ServiceNow, or ServiceManager
• Repair/replace peripherals (printers, scanners, VTC equipment)
• Run, trim, and manage Cat5 and fiber cabling
• Support desk phones / CAT phones
• Assist with office moves, relocations, and workstation staging/takedown
• Maintain configuration management documentation
• Manage UPS operability
• Provide remote user assistance as needed
• Coordinate with other IT teams for escalations and resolutions Required Skills & Experience
• Active Secret Clearance
• 6+ years Senior-level IT / desktop support experience
• Strong customer-facing maturity and professionalism
• Experience supporting Windows environments
• Working knowledge of Active Directory (user/workstation accounts & permissions)
• Hands-on troubleshooting of hardware, software, and peripherals
• Ability to work solo on-site in a high-demand, high-visibility environment