IT Specialist (ENTARCH), GS-2210-14, FPL 14 (Direct Hire)

This position is located in the U.S. Department of Education (ED) Office of Federal Student Aid (FSA), Office of the Chief Technology Officer. FSA is a Principal Office of the United States Department of Education responsible for awarding billions of dollars in federal student aid funds. Our vision is to be the most trusted and reliable source of student financial aid, information, and services in the nation.

Qualifications:

Minimum Qualification Requirements You may meet the minimum qualifications for the GS-14, if you possess the specialize experience. Specialized Experience for the GS-14 One year of experience in either federal or non-federal service that is equivalent to at least a GS-13 performing two (2) out of three (3) of the following duties or work assignments: 1.Experience managing programs in Identity and Access Management while leading change, budget, and reporting while managing the ongoing delivery, operations, maintenance, and enhancement of systems, ensuring reliability and accessibility. 2.Experience leading people or a team towards meeting a program's vision and goals; and working with business and technology leadership and staff to further IT objectives and manage organizational changes, and IT modernization efforts using Agile methodology, and DevSecOps (Development, Security, and Operations). 3.Experience in resolving problems, balancing conflicting program interests, adapting approaches to meet program or project objectives to include NIST guidelines, identity governance, Zero Trust, SAML, MFA, FISMA, and system integration. Basic Experience Requirements You must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). 1. Knowledge of the latest IT management concepts, theories, principles, practices, and techniques sufficient to enable the incumbent to oversee and direct IT programs, and to advise other IT experts, IT project managers, and management officials on a variety of situations and issues that involve applying or adapting new theories, concepts, principles, standards, methods, or practices 2. Ability to summarize and communicate complex issues, relevant analyses, and programmatic options to senior leadership and to interact and communicate with key managers, technical experts at all levels, personnel throughout the organization and external partners. 3. Skill to manage a diverse group of stakeholders, developing detailed plans, goals and objectives for the long-range implementation and improvement of the program, or developing criteria for evaluating program effectiveness. 4. Knowledge of Identity Credential and Access Management systems, policies, and processes, sufficient to resolve problems, balance conflicting program interests, and depart from previous approaches in effort to meet program or project objectives. 5. Ability to create and manage teams composed of individuals representing various units within an organization that facilitates enterprise cooperation and teamwork, supporting constructive resolution of conflicts as part of its efforts to develop a solution.