IT Support Specialist OpenAI

• 4.6 San Francisco, CA Job Details $60.58
• $108.17 an hour 9 hours ago Benefits Paid parental leave Health savings account Caregiver leave Paid holidays Disability insurance Relocation assistance Health insurance Dental insurance Flexible spending account Paid time off Parental leave Vision insurance 401(k) matching Qualifications Vendor relationship building Full Job Description IT
• San Francisco and London, UK About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization.

We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience. About the Role As an IT Support team member, you will be the first point of contact for troubleshooting hardware, software, and network issues. Your responsibilities include resolving incoming support requests, coordinating with vendors for equipment procurement, repairs, and maintenance, and actively participating in process and systems improvement initiatives. We're looking for people who are customer-focused, technically proficient, and proactive in enhancing IT processes. You should excel at clear communication with both technical and non-technical stakeholders, have robust expertise in IT systems (with a strong background in macOS, and ideally Windows), and thrive in collaborative, fast-paced environments. This role is based out of our London or San Francisco office and requires 5 days in office per week. We offer relocation assistance to new employees. In this role, you will:

Improve Support Systems and Processes :

Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings. Collaborate across

OpenAI :

Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders. Act as

Frontline IT Support :

Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.

Manage Vendors and Equipment :

Coordinate with vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems. You might thrive in this role if you: Have strong technical expertise in macOS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products. Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions. Excel at troubleshooting and problem-solving within Mac and macOS environments, ensuring smooth operations for users. Have experience orchestrating high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes. Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement. Exhibit precision and attention to detail in your work, consistently delivering high-quality results. Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences. Are proactive in process improvement and vendor management, with added value in mentoring junior team members, automating workflows via scripting or low-code tools, and managing IT projects as a bonus. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core the full spectrum of humanity. We are an equal opportunity employeration, or other applicable legally protected characteristic. Background checks for applicants will be administered in accordance with applicable lawation technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. Compensation $60.58

• $108.

17 per hour + Offers Equity The base pay offered may vary depending on multiple individualized factorsance-related bonus(es) for eligible employees, and the following benefits. Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit) 401(k) retirement plan with employer match Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks) Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law) Mental health and wellness support Employer-paid basic life and disability coverage Annual learning and development stipend to fuel your professional growth Daily meals in our offices, and meal delivery credits as eligible Relocation support for eligible employees Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided. More details about our benefits are available to candidates during the hiring process. This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.