Technical Support Specialist Bradford Technologies - 4.3 San Jose, CA Job Details Full-time $60,000 - $85,000 a year 16 hours ago Benefits Relocation assistance Dental insurance Flexible schedule Qualifications Computer operation Windows Desktop applications Technical writing experience within technology Full Job Description Job Description Bradford Technologies is seeking a customer-focused Technical Support Specialist to provide technical assistance, troubleshoot software issues, and help users resolve problems efficiently. The ideal candidate combines strong analytical skills with clear communication and a commitment to delivering reliable technical support. In this role, you will assist customers with software functionality, installation, configuration, and troubleshooting. You will document support requests, investigate recurring issues, and work with internal technical teams to improve product usability and customer satisfaction. Responsibilities Respond to customer inquiries regarding software functionality and technical issues. Diagnose and troubleshoot application errors, installation problems, and configuration issues. Guide users through step-by-step solutions using phone, email, or remote support tools. Document customer requests, troubleshooting procedures, and issue resolutions. Escalate complex technical problems to software developers or senior support personnel. Assist with software installation, updates, and basic system configuration. Reproduce reported issues and gather information to support technical investigations. Maintain accurate support records and follow established service procedures. Identify recurring technical problems and recommend possible improvements. Provide clear explanations of software features and recommended workflows. Requirements Experience in technical support, software support, help desk services, or a related role. Familiarity with Windows operating systems and common business applications. Strong troubleshooting, analytical, and problem-solving skills. Ability to explain technical information in clear, accessible language. Excellent written and verbal communication skills. Strong attention to detail and customer service skills. Ability to manage multiple support requests and prioritize urgent issues. Willingness to learn new software tools and technical processes. Preferred Skills Experience supporting specialized business software or desktop applications. Familiarity with ticketing systems and remote troubleshooting tools. Basic understanding of databases, networking, and application configuration. Experience documenting software defects and working with development teams. Knowledge of software testing and quality assurance procedures. About the Company Bradford Technologies is associated with software solutions for the real estate appraisal industry. Confirm the specific employer details, current vacancy, work location, and pay range before publishing this listing.

Pay:

$60,000.00 - $85,000.00 per year

Benefits:

Dental insurance Flexible schedule Relocation assistance

Work Location:

In person