IT Help Desk - Tier 1 Technician

IT Help Desk - Tier 1 Technician JSerra Catholic High School - 3.4 San Juan Capistrano, CA Job Details Full-time $22 - $25 an hour 2 days ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Qualifications Employee onboarding Network troubleshooting Phone communication IT asset management Laptop (troubleshooting support) Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Computer hardware Customer support ticket management Mobile device management macOS Onboarding process management Equipment inventory management Escalation handling Communication skills Active Directory management Full Job Description IT Helpdesk - Tier 1

Technician Reports To:

IT Manager Job Status:

12-month, full-time,

Hourly Salary Information:

Salary will be commensurate with experience, with a range of $22.00-$25.00 per hour. This position is eligible for benefits (medical, dental, vision), generous PTO and holiday schedule, 401(k) savings plan with school match, higher education tuition reimbursement, and JSerra tuition discount of 50% off base tuition for each dependent child or legal guardian designated child who attends JSerra. Special Qualities & Characteristics Passionate for the mission of JSerra (i.e. the integral formation of students' faith, intellect, and character) Deep appreciation for the Catholic faith and a commitment to the teachings of the Church Strong initiative and desire to work in a highly collaborative environment Superior rapport with parents, students, and staff

Description:

The IT Helpdesk Tier 1 Technician provides front-line technical support to students, faculty, and staff. This role supports Windows-based laptops, classroom technology, printers, and network connectivity in a fast-paced school environment. The technician will assist with troubleshooting, device deployment, and day-to-day helpdesk operations while delivering excellent customer service. Responsibilities Provide technical support to students and employees (walk-in, phone, and ticket-based) Troubleshoot hardware, software, and connectivity issues Support Windows 11 laptops and classroom technology Configure and deploy new laptops and other devices Assist with student and staff onboarding and device setup Maintain helpdesk tickets and documentation Escalate complex issues to senior IT staff when necessary Assist with IT projects and device rollouts Support printers, copiers, Wi-Fi connectivity, and AV equipment Maintain inventory and organization of IT equipment Perform other IT department duties as assigned Knowledge, Skills, and Abilities • Strong troubleshooting and problem-solving skills Excellent customer service and communication skills Ability to work independently and as part of a team Strong organizational and documentation skills Ability to remain calm in a fast-paced environment Familiarity with Microsoft Windows operating systems Experience with Microsoft 365 applications Basic knowledge of Active Directory or Microsoft Entra ID preferred Ability to lift and transport equipment up to 25 pounds Education & Experience 2 years of IT support experience preferred Experience supporting Windows and MacOS systems strongly desired School or customer-service environment experience is a plus Familiarity with Microsoft 365 and device management tools preferred The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of duties or responsibilities. Interested candidates are asked to complete applicant package by viewing: https://www.jserra.org/about/employment JSerra Catholic High School is a religious 501(c)(3) organization