Technical Support Simply Bread Co - 5.0 Santa Ana, CA Job Details Contract $25 - $30 an hour 18 hours ago Qualifications Customer communication Engineering equipment malfunctions diagnostics Electrical equipment repair On-site technical support Electrical work Industrial ovens Equipment troubleshooting Customer engagement Video communication Empathy Root cause analysis

Full Job Description About This Role:

Simply Bread is looking for a hands-on Technical Support Contractor to help customers get the most out of their ovens. This role is customer-facing, and positive empathetic customer interactions are a must. You'll be the person our customers rely on when something isn't working: walking them through diagnostics on live video, reading the data behind the oven's performance, and getting the right replacement part on its way so they're back to baking quickly.

Responsibilities:

Take video chat escalations from customers and diagnose and resolve mechanical and electrical issues with their ovens. Review oven telemetry data to understand performance and pinpoint the root cause of problems. Identify the correct replacement part to resolve the customer's issue. Communicate clearly and patiently with customers of all technical skill levels. Work with the warehouse and support team in Santa Ana as needed.

Requirements:

Experience with 220-240V electrical equipment. Experience with residential and commercial ovens. Experience guiding customers over video chat to diagnose and resolve technical equipment issues. Must be local to Orange County and willing to come into the Santa Ana warehouse as needed.

Pay:

$25.00 - $30.00 per hour People with a criminal record are encouraged to apply Application Question(s): What is your experience with 220-240V electrical equipment? What is your experience with residential and commercial ovens? Are you local to OC/Santa Ana?

Work Location:

In person