Teamcenter L1 Support Engineer MASE Insights Santa Clara, CA Job Details Contract From $50 an hour 1 day ago Qualifications Customer communication Stakeholder engagement IT user and group management Customer service Workflow management (operations management method) IT service management Incident management software Windows Enterprise software support SQL Incident management operations support ServiceNow Customer support Problem management Access control management Identity and access management (IAM) solutions Cross-functional communication Product lifecycle management Stakeholder management Database software proficiency

Full Job Description Work Authorization Requirements:

Only US Citizens (USC) and Green Card Holders (GC) will be considered. Candidates must be authorized to work in the United States. No visa sponsorship or visa transfer is available for this position. We are seeking an experienced Teamcenter L1 Support Engineer with 7+ years of experience in Teamcenter PLM support and application operations. The ideal candidate should possess strong functional knowledge of Teamcenter processes, excellent troubleshooting capabilities, and outstanding communication skills to effectively interact with business users and global stakeholders. The role involves incident management, user support, workflow monitoring, access administration, and coordination with L2/L3 teams to ensure timely issue resolution and SLA adherence. Candidates should have hands-on experience with Teamcenter

RAC, BOM

management, workflows, and ITSM tools such as ServiceNow. Prior experience supporting enterprise PLM environments and working in a customer-facing support role is highly preferred.

Mandatory Skills:

Teamcenter PLM Support Teamcenter Rich Client (RAC) BOM & Change Management Workflow Monitoring & Troubleshooting User & Access Management ServiceNow /

ITSM Tools Incident & Problem Management Basic SQL & Linux/Windows Administration Excellent Communication & Stakeholder Management Skills Strong Functional Understanding of Teamcenter Business Processes Desired Skills:

Active Workspace (AWC) Teamcenter Administration ITIL Foundation Batch Job Monitoring Exposure to Manufacturing/Engineering Change Processes Experience supporting global users and business teams

Pay:

From $50.00 per hour

Work Location:

In person