We are looking for a Desktop Support Analyst to provide onsite Tier I technical support for end users in Fort Collins, Colorado. This contract opportunity is well suited for an early-career IT specialist who enjoys hands-on hardware work, solving day-to-day technical issues, and delivering responsive customer service. The position will begin with a strong focus on device preparation, workstation deployment, and equipment configuration, with room to grow into broader desktop and end-user support functions within an aerospace environment.

Responsibilities:

• Prepare and deploy desktops, laptops, monitors, docking stations, and related equipment for employee use.
• Troubleshoot routine issues involving Windows-based workstations, peripheral devices, software applications, and basic network connectivity.
• Set up and support Microsoft Teams-enabled meeting room technology, including diagnosing common operational problems.
• Receive, track, and update technical support requests through the organization's ticket management system.
• Assist with onboarding technology setup, workstation rollouts, and scheduled hardware replacement efforts.
• Perform imaging, configuration, and readiness checks to ensure systems meet user and business requirements before delivery.
• Handle common desktop support tasks such as software installation, password assistance, and basic user account support.
• Escalate unresolved or higher-impact incidents to advanced support teams while maintaining clear documentation and communication.