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TC
Tata Consultancy Services Limited
Desktop Support Engineer
Career Insights for Technical Support Engineer / Analyst
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Based on California data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$62,939 / year median in California
-8% projected decline
Job Description
Required Education, Experience and Skills:
- 3+ years' experience in supporting business related applications on IPad, IPhone and laptops and other mobile devices.
- Hardware repair of Laptops(HP & Lenovo)
- Strong Experience on Office 365 application troubleshooting and licensing model
- Imaging of laptops to the standard image available.
- Setting up equipment as per Boston Scientific policy.
- Advanced OS/software troubleshooting that cannot be resolved over the phone.
- Knowledge to troubleshoot VPN issues related to ZScaler on desktops and Laptops.
- Provide superior customer service to all fellow employees.
- Demonstrate good social skills in a professional environment.
- Repair computers and end point technologies in a timely manner.
- Ability to handle multiple tasks efficiently.
- Ability to effectively prioritize workload to ensure high-priority projects/assignments are completed first.
- Assist other IT teams as needed.
- Setup and install new equipment throughout the office(s), move existing equipment when necessary.
- Troubleshoot, Install and uninstall software(s) when necessary.
- Install/Set-up workstations for new employees.
- Keeps server room, storerooms and work area in an orderly manner.
- Enter data into systems to store, retrieve, and manipulate data for analysis of capabilities and requirements for processes and systems.
- Work between sites in the area.
- Flexibility around new systems, processes, and responsibilities.
Preferred Education, Experience and Skills:
- Technical bend of mind to drill down to the root cause of the issue and fix it permanently.
- ITIL certification would be preferred.
- The IT End User Technician II must have at least an associate degree or equivalent work experience, with at least five-year experience in Information Technologies.