Desktop Support Technician

We are seeking an on-site Desktop Support Technician to join our IT team and deliver exceptional end-user and desktop support across approximately 80 devices. This role will work directly in our IT quad alongside two Level 2 support technicians, helping manage early-stage PC lifecycle and providing hands-on troubleshooting for hardware and software issues.

Key Responsibilities:

Provide daily desktop and end-user support for internal staff, handling tasks such as password resets, Active Directory management, software installations, wireless connectivity, and IP phone resets.

Perform PC imaging and deployment, with a preference for experience using Autopilot and USMT for data transfers.

Troubleshoot computer hardware and software problems, collaborating with Level 2 team members for escalated concerns.

Manage ticket resolution using Freshservice (or similar ticketing systems) to ensure timely and accurate responses to support requests.

Assist in early-stage PC lifecycle management, including setup, imaging, and deployment for approximately 80 devices.

Support SCCM and/or Intune environments as needed during imaging and configuration tasks.