Help Desk Analyst

We are looking for a Help Desk Analyst to support end users across a dynamic technology environment in Santa Fe Springs, California. This Long-term Contract position focuses on delivering responsive technical assistance for Windows, macOS, mobile devices, productivity platforms, and core network connectivity issues. The ideal candidate brings a strong customer-first mindset, solid hands-on troubleshooting experience, and the flexibility to provide onsite support for a range of desktop and infrastructure needs.

Responsibilities:

• Deliver day-to-day technical support for employees, resolving issues related to desktops, laptops, mobile devices, account access, and common workplace applications.
• Administer user accounts and access within Microsoft 365 and Google Workspace, including password support, permissions updates, and identity-related troubleshooting.
• Provide hands-on onsite assistance such as workstation deployments, device setup for new hires, printer installation, cable organization, and office equipment relocations.
• Support Windows 11, macOS, and iOS environments by diagnosing user issues, restoring functionality, and guiding users through effective solutions.
• Troubleshoot network-related problems by assisting with IP configuration, wireless connectivity, outage investigation, and light voice or data cabling tasks.
• Maintain and support endpoint management and identity services, including Entra ID, hybrid Active Directory, Intune, and device enrollment activities.
• Assist with endpoint security operations by monitoring device health, reviewing security logs, running malware scans, and escalating concerns when suspicious activity is identified.
• Contribute to light server and infrastructure administration tasks as needed while documenting issues, resolutions, and support activity through service desk processes.