Onsite IT Field Engineer

Job Description Must Have Technical/Functional Skills:

Strong System Admin / Desktop Admin Technical Skills in Windows 10/11 and macOS environments Strong knowledge of Desktop/laptop hardware troubleshooting Experience with: Autopilot or similar deployment solutions. Microsoft Intune / SCCM / Endpoint Manager VPN configuration (Global Protect or equivalent) M365 applications (Outlook, Teams, OneDrive, SharePoint)

Roles & Responsibilities:

Primary Responsibilities (End User Support / Desktop Administration) Provide onsite technical support for desktops, laptops (Windows & Mac), and peripherals Perform PC imaging, configuration, and deployment (Autopilot, manual builds, or imaging tools) Install, configure, and troubleshoot operating systems (Windows 10/11, macOS) Troubleshoot hardware, software, and application-related issues Support enterprise tools such as: Microsoft Intune / SCCM / Endpoint Manager Company Portal / Software Center VPN (GlobalProtect) Assist with user queries, security policies, and compliance requirements Perform device onboarding, asset tagging, and inventory updates Provide support for printers, mobile devices, and collaboration tools (Teams, Outlook, M365) Deliver white-glove support for VIP users when required Maintain documentation, incident updates, and resolution notes in ITSM tools (ServiceNow, etc.) Coordinate with infrastructure teams for: Network device maintenance Server updates and patch cycles Support basic server administration tasks (Windows Server, file shares, access management) Strong customer service and communication skills Ability to explain technical issues to non-technical users Good troubleshooting and problem-solving abilities Time management and ability to handle multiple tasks Team collaboration with onsite and remote teams

Salary Range:

$64,000 - $80000 a year