IT Operations Engineer (L2+ -> L3 Growth Path)

IT Operations Engineer (L2+

• > L3 Growth Path) at AllConnected IT Operations Engineer (L2+
• > L3 Growth Path) at AllConnected in Simi Valley, California Posted in about 6 hours ago.

Type:

full-time

Job Description:

IT Operations Engineer (MSP | L2+ ? L3 Growth Path | $73K

• 104K Total Comp) ?

??? Simi Valley, CA | Full-Time | Onsite Do Work That Actually Matters-and Get Better Every Year At AllConnected, we support organizations that can't afford failure-cities, infrastructure providers, and growing businesses that depend on stable, secure IT environments. This isn't a Tier 1 role. This is for engineers who already know how to troubleshoot-and want to level up into higher-impact infrastructure work. We're looking for a high-performing L2+ engineer who:

• Takes ownership of problems
• Thinks beyond the ticket
• Wants to grow into L3-level capability over time Why AllConnected
• Earn your growth
• clear path from L2+ ? L3 based on performance, not tenure
• Real engineering exposure
• virtualization, cloud, networking, security across environments
• Accountability culture
• you own issues end-to-end, and it shows
• Diverse client environments
• no stagnation working a single stack
• Team-first mindset
• escalation paths are clear, support is real
• Work that matters
• your impact is visible to clients and leadership What You'll Do
• Own and resolve Level 2 escalations with increasing independence
• Support multi-client MSP environments (onsite + remote)
• Administer Microsoft 365 (Exchange, Entra ID, Point, security, licensing)
• Support and troubleshoot virtualization platforms (VMware, Hyper-V, Proxmox)
• Diagnose infrastructure issues-performance, connectivity, system reliability
• Manage Windows endpoints and server environments
• Perform Active Directory and Group Policy troubleshooting
• Troubleshoot networking issues (TCP/IP, DNS, DHCP, VLANs, firewalls)
• Maintain clear, high-quality documentation
• Participate in a rotating on-call schedule What You Bring (L2+ Profile)
• 3+ years of IT support / systems experience
• MSP experience strongly preferred
• Hands-on with virtualization and Microsoft 365 environments
• Strong troubleshooting skills across systems, network, and cloud
• Ability to own issues through resolution without hand-holding
• Clear communication with both clients and internal teams
• Desire to grow into higher-tier engineering responsibility (L3) Nice to Have (Signals of L3 Trajectory)
• Azure / Microsoft 365 certifications
• VMware, Hyper-V, or Proxmox experience
• Network+ / CCNA / firewall certifications
• Security+ or exposure to security frameworks Compensation & Benefits

Total Compensation:

$73,000

• $104,000 annually (equivalent to $35
• 50/hour), depending on experience
• Includes a KPI-based performance bonus, with approximately 10-20% of total compensation tied to performance
• Paid Time Off + Paid Holidays
• Health insurance (up to 50% employer-paid for employee-only coverage)
• 401(k) with up to 4% company match
• Dental, vision, and retirement benefits How Performance Is Measured This is a performance-driven role, with bonus eligibility tied to:
• Utilization (~75% target)
• Ticket ownership and resolution quality
• Documentation standards
• Consistency in service delivery Growth into higher compensation tiers is directly tied to measurable performance and capability expansion. What This Role Is NOT
• ? Not entry-level or Tier 1
• ? Not a call-center environment
• ? Not remote
• ? Not a design/architect role (yet) This role is designed for engineers who want to master operations first, then grow into higher-level engineering work. Work Environment
• 100% onsite (Simi Valley, CA)
• 40-hour work week
• Rotating on-call responsibility If you're an engineer who:
• Takes ownership
• Wants to grow
• And is ready to be held accountable for performance Apply and let's talk.