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Store/Mobile Technician uBreakiFix - 3.0 Simi Valley, CA Job Details Full-time $19.50 - $24.50 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Employee discount Paid sick time Qualifications Non-technical user support Retail customer service procedures Customer records maintenance Personal electronics repair Sales transaction processing Phone communication High school diploma or GED Analysis skills Driver's License Quality issues Customer engagement Technical customer support solution Organizational skills Meeting or exceeding sales goals Store maintenance Productivity software Clean workspace maintenance Insurance sales Customer information system software POS systems Tracking inventory levels Repair estimation Communication skills Technical Proficiency Technical sales experience Entry level Client interaction via phone calls Customer data entry

Full Job Description Job Purpose:

The Store/Mobile Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

Duties and responsibilities:

Diagnose, troubleshoot, and repair devices. Provide recommendations for problem resolution. Explain complex technician issues to customers in a non-technical, simple-to-understand manner. Sell Home+ insurance program through Asurion. Meet or exceed sales goals. Provide repair and replacement estimates to customers. Ensure that all repairs meet or exceed uBreakiFix quality standards. Greet customers in a friendly manner and maintain a positive, fun work environment. Answer phone calls with a professional, courteous, and friendly demeanor. Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations. Keep track of all devices and inventory while safeguarding all store stock. Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair. Maintains the cleanliness and professional appearance of the store. Other duties as assigned.

Qualifications:

Outstanding customer service skills. Excellent technical, problem-solving, and analytical skills. Exceptional organizational skills. Strong written and oral communication skills. Proficient in Microsoft Office. Work well individually. Ability to work flexible hours, including weekends and holidays. High school diploma or GED. Valid Driver's License. Ability to pass driving, drug, and background screening.

Benefits:

Medical, Dental, and Vision Benefits. 401K Retirement. Paid Sick Days. Paid Vacation Days. Bonuses. Commissions. Points (Redeemable for Prizes). More, much more!

Pay:

$19.50 - $24.50 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance

Work Location:

In person