Job Description
JOB To establish a list of eligible candidates that will be used to fill current and future vacancies (full and part-time) for the duration of the list, up to one year. The anticipated vacancy is a 12-month, full-time (8 hours/day) position located at the District Office in Simi Valley, CA.
APPLICATION DEADLINE
Completed applications must be submitted no later than 11:59 p.m. on June 24, 2026. Late applications will not be accepted. TESTING PROCESS
A) Multiple Choice Test = 40% weighting on final score Tentatively scheduled for the week of July 6, 2026 B) Structured Interview = 60% weighting on final score Tentatively scheduled for the week of July 13 , 2026 Applicants must meet the minimum qualifications stated in the job posting by the application deadline in order to move forward in the testing process. Those candidates who meet the minimum qualifications will be invited to the multiple choice test. Those with the highest scores on the multiple choice test will be invited to the structured interview. The testing process is subject to change as needs dictate. All communication regarding this process will be delivered via email. The information included in the Work Experience section of the application will determine whether applicants meet minimum qualifications. Please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. Purpose Statement Under the supervision of the Director of Information Technology (IT), the Technical Support Specialist II provides technical support and maintains the district's technology infrastructure. This includes installing, configuring, troubleshooting, and repairing computers, audio/visual, peripheral equipment, and software applications in administrative and instructional environments. The role handles a high volume of user support requests, ensuring smooth system operations while delivering excellent customer service and managing stress effectively in a fast-paced setting. Distinguishing Characteristics:
Technical Support Specialist II is the journey-level classification in the technical support series. This role performs advanced technical support including installation, configuration, and troubleshooting of networked systems, software, and peripherals in both instructional and administrative environments. Employees in this classification are expected to work independently, manage a high volume of service requests, and contribute to district-wide technology infrastructure stability. This classification builds upon the foundational skills of Technical Support Specialist I and serves as a preparatory step toward Technical Support Specialist III, which involves Help Desk oversight, work order assignment, and resolution of advanced technical issues. Unlike Specialist III, which provides technical guidance and coordinates support workflows, the Specialist II focuses on executing complex technical tasks and collaborating with IT staff to maintain system performance and user satisfaction. EXAMPLE OF DUTIES
Provides Technical Support and Troubleshoot Issues Assists teachers, staff, and students with using computers, software, and peripheral equipment. Troubleshoots and resolves hardware, software, email, database access, and network connectivity issues. Resolves help desk calls by documenting requests and forwarding them to the appropriate IT staff. Collaborates with IT staff, vendors, and contractors to resolve network-related problems, such as connectivity and internet access issues. Maintains composure under high-volume support requests, ensuring quick and efficient resolutions. Drives to district sites as necessary to accomplish duties and responsibilities. Install, Configure, and Maintain Systems and Software Installs, configures, and upgrades computers, printers, audio/visual equipment, peripheral devices, and software applications. Ensures that new software is compatible with existing operating environments and hardware. Tests, installs, and configures software, peripherals, and equipment to meet user requirements. Regularly upgrades and maintains systems and software to ensure they perform at optimal levels. Diagnose and Repair Technical Issues Uses cost-effective methods to troubleshoot and repairs computer and peripheral issues Diagnoses failures in computer hardware, peripherals, and audio/visual equipment. Repairs or replaces faulty components and test systems to verify proper operation. Performs routine checks and updates to ensure systems run optimally Test existing operating systems and computers for potential viruses and security problems, addressing any vulnerabilities. Delivers Exceptional Customer Service and User Support Provides excellent customer service by assisting users in both administrative and instructional settings. Maintains professionalism and patience when managing high volumes of service requests. Addresses technical issues promptly, offering clear and helpful solutions to users. Maintains Documentation and Inventory Maintains an up-to-date inventory of replacement parts, tools, and supplies for computer and peripheral servicing. Develops and maintains clear and accurate documentation for technical procedures, system configurations, troubleshooting steps, and repair histories. Tracks inventory levels to ensure necessary components are available for repairs and upgrades. Collaborate with IT Team to Ensure Infrastructure Stability Works collaboratively with other IT staff to maintain the district's technology infrastructure. Assists team members with troubleshooting and maintaining systems that support both administrative and instructional functions. Contributes to team efforts aimed at improving technology services and ensuring systems operate efficiently across the district. Other Functions Performs other duties as assigned that support the overall objective of the position. SUPPLEMENTAL INFORMATION
Skills, Knowledge, and Abilities Skills to: Install, configure, and maintain technology systems and software Troubleshoot and resolve technical issues Provide Exceptional Customer Service Knowledge of:
Computer systems, software applications, operating systems (e.g., Windows, Google Chrome, Apple MacOS), audio/visual equipment, and peripheral devices. Software installation, configuration, and troubleshooting processes. Computer networking including TCP/IP, network patch cables, network switches, and Wi-Fi equipment. How hardware and software interact and how to ensure compatibility. Network Systems and Connectivity Network hardware and software components, including how to resolve internet and database access problems. Issues related to email and network systems. Security and Virus Detection Customer service principles for providing support in administrative and instructional environments. Technical Documentation and Inventory Management Ability to: Troubleshoot and resolve technical issues quickly and efficiently. Diagnose and repair hardware, software, and peripheral failures using cost-effective methods. Test systems for potential issues and implement solutions to prevent or resolve them. Manage a high volume of service requests while maintaining composure under pressure. Prioritize tasks effectively and address technical issues promptly to minimize user downtime. Communicate technical information clearly to users of varying technical expertise. Maintain professionalism and patience when managing service requests. Work independently when required and also collaborate with IT staff to ensure system stability. Contribute to team efforts aimed at improving technology services and infrastructure. Learn and apply new technologies quickly and efficiently. Adapt to changing technologies and update systems and software as needed to stay current. Read, interpret, and apply complex technical information Continually learn and apply new information, skills, and technology Document technical procedures Understand and follow oral and written directions Communicate clearly and concisely, both orally and in writing Physical Abilities:
Ambulatory ability to move to various office and classroom-type locations and to walk, bend, stoop, reach, climb stairs, and climb a ladder to install and configure equipment. Ability to lift, push, and pull objects of medium weight (up to 50 lbs.) on an occasional basis. Hand eye coordination and dexterity to make small component connections. Visual acuity to read technical documents and instructions and align small components. Ability to work in confined areas with noise variations, dust, and limited ventilation. Working Conditions Work is performed indoors where some safety considerations exist from physical labor, positioning in cramped areas, and handling of medium weight materials. Equal Employment Opportunity Statement The Simi Valley Unified School District is committed to providing equal opportunity for all applicants for employment. The application, examination, and selection process shall be free from unlawful discrimination, including discrimination against an individual or group based on race, color, ancestry, nationality, national origin, ethnic group identification, age, religion, marital, pregnancy, or parental status, physical or mental disability, sex, sexual orientation, gender, gender identity or expression, or genetic information; a perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics.
