Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for our staff in Sonora, California. This Contract position focuses on delivering hands-on and remote support across desktop systems, user accounts, productivity tools, and audio visual technology. The ideal candidate will be comfortable resolving day-to-day technical issues, supporting audio visual and Zoom connectivity, and ensuring users can work efficiently with minimal disruption.

Responsibilities:

• Deliver onsite and remote technical support for court users, addressing hardware, software, and access-related issues in a timely manner.
• Diagnose and resolve incidents involving Windows 10 and Windows 11 workstations, Microsoft 365 applications, and standard desktop tools.
• Support audio visual equipment and help maintain reliable video and audio performance for Zoom meetings and related conferencing needs.
• Troubleshoot connectivity and functionality issues affecting WiFi, desktop peripherals, and end-user devices.
• Assist with the setup, support, and maintenance of equipment such as network printers and desktop scanners.
• Manage service requests and incident tickets, documenting findings, actions taken, and resolutions clearly.
• Provide user support for account access and basic security administration within Active Directory environments.