Full Job Description Hiring:

End User Support or End User Services Engineer Location:

San Francisco, CA (Hybrid - Tuesday to Thursday Onsite)

Shift:

07:00 AM - 03:00 PM (Local Time) | On-demand support on

Monday & Friday Experience:

6+ Years Apply now: Nandhini @kovantech.com We are looking for an experienced EUS Engineer (Generation IM) to deliver high-touch, white-glove End User Services with a strong focus on trader workflow continuity, rapid incident resolution, and exceptional VIP support.

Required Technical Skills:

Trading Application Support (Trading platforms, market data tools, incident triage, latency & performance troubleshooting) AV/VC Support (Microsoft Teams, multi-monitor setups, cameras, microphones, docking stations) Microsoft Endpoint Management (Intune, Autopilot, device compliance, policy & app deployment) Azure / Microsoft Entra ID (Authentication, MFA, Conditional Access, device identity) Office 365 (Outlook, Teams, OneDrive, profiles, indexing, add-ins, connectivity) Windows 10/11 Administration (Drivers, profiles, performance tuning, BitLocker, printing) Mobile Device Management (Apple Business Manager, DEP, iOS, MDM onboarding)

Non-Negotiable Requirements:

Experience supporting traders in front-office/high-pressure environments White-glove / Concierge support for VIP executives and senior stakeholders Bachelor's Degree in Computer Science or equivalent experience Local to San Francisco and available for Tuesday-Thursday onsite support Strong customer-first mindset with exceptional communication skills

Key Responsibilities:

Deliver desk-side and remote white-glove support with VIP prioritization Resolve complex L2/L3 incidents across trading applications, Windows, Office 365, AV/VC, and Intune-managed devices Troubleshoot Microsoft Teams, Outlook, OneDrive, authentication, and endpoint issues Support AV meeting rooms, conferencing systems, and multi-monitor workstations Manage Intune device compliance, application deployment, and endpoint configuration Support Azure Entra ID authentication, MFA, and Conditional Access troubleshooting Provide Apple iOS and mobile device support through MDM platforms Collaborate with infrastructure teams, application owners, and vendors while maintaining ticket ownership Identify recurring issues and implement long-term service improvements Maintain excellent communication, ticket documentation, and customer updates throughout the support lifecycle

Work Location:

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