IT Support Specialist JLSa2 Therapeutics South San Francisco, CA Job Details Part-time $38 - $60 an hour 5 hours ago Qualifications Technical documentation Administrative experience VLAN Bachelor's degree Cloud service support macOS administration Full Job Description We're looking for a hands-on IT professional to support our team as we scale in a fast-paced startup environment. This position starts at approximately 4 hours per day (9am-1pm or 10am-2:30pm) onsite and is expected to transition to full-time as the company grows. You'll be the go-to person for day-to-day IT support, handling everything from user help desk requests to infrastructure and systems administration. Key Responsibilities Provide Level 1 through Level 3 technical support for staff, in person Set up, configure, and maintain workstations, laptops, printers, and peripherals Manage user accounts, permissions, and onboarding/offboarding Administer Microsoft 365, including email, file sharing, and security settings Support network infrastructure including switches, firewalls, Wi-Fi, and VPN Troubleshoot and support lab equipment, instrument PCs, and connected systems Maintain backups, patching, endpoint protection, and asset inventory Document procedures and work with outside vendors and service providers as needed Help support data integrity and compliance practices in a regulated environment Qualifications 4 year degree in relevant coursework 3+ years of IT support experience across help desk and systems administration Solid knowledge of Windows and macOS, Active Directory or Entra ID, and cloud productivity platforms Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs) Strong troubleshooting skills and the ability to explain technical issues clearly to non-technical users Self-directed and comfortable working independently Reliable transportation and ability to be onsite daily Solid documentation skills Someone who is a team player and would assist other team members in other departments with other administrative tasks Preferred Attributes Experience supporting biotech, life sciences, or laboratory environments Familiarity with lab instruments or scientific software Exposure to GxP, 21 CFR Part 11, or other regulatory compliance requirements Relevant certifications (CompTIA A+, Network+, Microsoft, etc.) Schedule and Compensation Part-time, approximately 20 hours per week onsite, with a planned move to full time Pay range: $38/hr to $60/hr per hour, based on experience Benefits are not offered for part-time employment