A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Infrastructure & Desktop Support Specialist Location:
Sunnyvale, CA -
USA Employment Type:
Full-Time Work Model:
On-site / Field Support Job Summary Provide hands-on end-user and infrastructure support across Windows, macOS, Active Directory, networking, endpoint management, and AV environments. Support on-site incidents, endpoint deployments, user access, connectivity, and workplace technology. Key Responsibilities Provide deskside support for Windows/macOS devices, mobile devices, printers, peripherals, and applications. Deploy and manage endpoints using Microsoft Intune and JAMF . Troubleshoot hardware, software, application, and connectivity issues. Maintain IT asset inventory and endpoint lifecycle records. Administer Active Directory users, computers, groups, passwords, and access. Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and network connectivity issues. Provide field support including new-hire setup, relocations, device swaps, VIP support, and remote hands. Manage incidents and service requests through resolution or escalation with proper documentation. Support conference rooms, Teams Rooms, Zoom Rooms, Webex, displays, cameras, microphones, and other AV equipment. Provide support for high-priority meetings and business events. Required Skills Strong Windows 10/11 and macOS support experience. Strong hands-on experience with Microsoft Intune and JAMF is required. Active Directory and Microsoft 365 experience. Networking fundamentals including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN. Strong deskside/field support and troubleshooting skills. ITSM experience; ServiceNow or equivalent preferred. Excellent communication, customer service, and problem-solving skills. Qualifications Experience in desktop, deskside, field, or infrastructure support. ITIL 4 Foundation preferred. Relevant technical certifications are a plus.
