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Desktop Support Specialist

Job

Insight Global

Sunnyvale, CA (In Person)

Full-Time

Posted 2 days ago (Updated 9 hours ago) • Actively hiring

Expires 6/11/2026

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Job Description

Desktop Support Specialist at Insight Global Desktop Support Specialist at Insight Global in Sunnyvale, California Posted in about 23 hours ago.
Type:
full-time
Job Description:
The Level 1 (L1) Desktop Support Specialist serves as the first point of contact for end-user IT support, providing timely and professional assistance for desktop, laptop, hardware, software, and basic network-related issues. This role focuses heavily on customer service, accurate ticket documentation, and adherence to IT service management (ITSM) processes, escalating more complex issues to higher-tier support as needed. Required Skills & Experience
  • 1-3+ years of experience in a desktop support, service desk, or IT support role
  • Strong working knowledge of: ? Windows 10/11 and/or macOS ? Microsoft 365 / Outlook / Teams ? Basic Active Directory (password resets, account unlocks, group assignments)
  • Familiarity with ticketing systems and ITSM processes
  • Strong customer service and communication skills
  • Ability to multitask and prioritize in a fast-paced support environment Key Responsibilities
  • Troubleshoot and resolve common desktop issues including: ? Password resets and account access ? Printer and peripheral connectivity ? Basic application and OS issues ? Network connectivity (wired/wireless)
  • Serve as first-line support for end users experiencing hardware, software, and peripheral issues (Windows and macOS environments)
  • Image, deploy, reimage, and configure laptops and desktops according to standard operating procedures
  • Provide deskside, walk-up, and remote support depending on site requirements
  • Accurately log, track, and update incidents and requests in a ticketing system (ServiceNow, Remedy, Jira, etc.)
  • Escalate unresolved or complex issues to L2/L3 support following defined escalation paths
  • Support new hire onboarding and offboarding including equipment preparation and access provisioning
  • Maintain professionalism, clear communication, and a customer-first mindset at all times
  • Adhere to IT security, asset management, and documentation standards

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