IT - Support Technician

IT

• Support Technician Lewis Group of Companies
• 3.5 Upland, CA Job Details $55,000
• $70,000 a year 1 day ago Benefits Health insurance Cell phone reimbursement 401(k) matching Qualifications Authentication Website maintenance Website management Mobile device support WordPress iOS Equipment troubleshooting Mid-level Windows Microphones Incident Escalation 3 years Troubleshooting audio issues SSL Video conferencing software Customer support ticket management Desktop applications Vendor communication DNS Network support Collaborative technology platforms Mobile device management Microsoft Teams Event audio-visual coordination AV system troubleshooting Telephone systems Productivity software Video conferences (communication methods) Video streaming Desktop administration Full Job Description IT Support Technician•Upland, CA About Us Lewis Group of Companies is one of the nation's largest privately held real estate development firms.

With over 70 years of experience, we're committed to creating communities that thrive. We value honesty, long-term relationships, and high-quality standards that benefit our employees, residents, and the broader communities we serve. Your Role We are seeking a skilled and customer-focused IT Support Technician to join our Information Technology team. This role is responsible for supporting and maintaining communication, audio/video, and internet/intranet technologies across the organization. The ideal candidate will provide Tier 1 technical support, troubleshoot end-user issues, and help ensure reliable communication and collaboration systems company-wide. Key Responsibilities Communication Systems Support Configure, maintain, and troubleshoot communication systems including: Email applications and authentication flows Email signatures Desk phones, wireless phones, voicemail, and call routing rules Support mobile device deployment and management for iOS devices on both cellular and Wi-Fi networks Audio/Video & Collaboration Support Set up, support, and troubleshoot conference room technology and online meeting platforms such as Microsoft Teams Support end-user A/V hardware including webcams, microphones, headsets, speakers, and conferencing equipment Assist with mobile conferencing equipment and background music streaming platforms across multiple locations Internet & Intranet Support Assist with domain management, DNS setup, SSL certificates, web hosting, and vendor coordination Support and maintain WordPress websites and intranet platforms Help manage integrations related to internet and intranet services Technical Support Serve as the first point of contact for Tier 1 technical support requests Diagnose and resolve technical issues efficiently and professionally Escalate complex issues when necessary while maintaining excellent customer service Qualifications for Success 3+ years of experience in IT support or a related technical role Experience supporting communication systems and end-user technologies preferred Strong troubleshooting, analytical, and problem-solving abilities Excellent communication and interpersonal skills for working with employees, vendors, and executives Ability to provide professional and effective support to end users Proficiency with: Windows operating systems Microsoft 365 applications Device management platforms Service desk/ticketing systems Compensation & Perks The Lewis Group of Companies reasonably expects to pay between $55k

• 70k (non-exempt/hourly $27
• 34) per year for this role, with actual compensation based on skills, experience, and business needs.

Additional benefits include annual merit increases and bonus opportunities, a cell phone Allowance of $100/month, a variety of health plans to choose from. A 401(k) Plan with company match, continued training, advancement potential, and much more. Why Join Lewis? At Lewis, we're more than a property management company; we're a community builder. We care deeply about our employees and believe in investing in your success, both professionally and personally. We foster a welcoming, inclusive workplace that values your contributions and supports your career growth. To learn more about Lewis, visit our websites at www.lewiscareers.com and www.lewisapartments.com Lewis is an Equal Opportunity Employer and encourages applicants of diverse backgrounds to apply.