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Help Desk/Desktop Support Analyst
Job
Robert Half
Visalia, CA (In Person)
Full-Time
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Job Description
We are looking for a Help Desk/Desktop Support Analyst to join our team in Visalia, California in a contract role with the potential to become permanent. This opportunity is well suited for an early-career IT specialist who wants to expand technical support and networking skills while working alongside an experienced senior team member. The person in this position will provide hands-on user support, help maintain core IT systems, and contribute to a reliable day-to-day technology environment.
Responsibilities:
- Deliver front-line technical assistance for desktop, laptop, hardware, software, and basic network-related issues across the organization.
- Troubleshoot user access problems, reset permissions, and support account administration within Active Directory.
- Install, configure, and maintain workstations, peripherals, and standard business applications for new and existing employees.
- Document incidents, resolutions, and recurring technical concerns to improve support efficiency and knowledge sharing.
- Escalate more complex problems when needed and work closely with senior IT staff to build technical expertise through cross-training.
- Assist with routine system maintenance, device setup, and operational support tasks that keep the IT environment functioning smoothly.
- Support onboarding and offboarding activities by preparing equipment, setting up user accounts, and confirming access requirements.
- Participate in network and desktop support activities that strengthen overall service reliability and end-user satisfaction.