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Job Description
IT Technician RedBalloon LLC Yorba Linda, CA Job Details Full-time $80,000 - $100,000 an hour 3 days ago Benefits Health insurance 401(k) matching Qualifications Government information & network security CMMC Teamwork FedRAMP Schematics English Windows Security compliance frameworks implementation SQL Parts drawings Customer support ticket management DNS Cloud compliance Desktop administration Automation tools Cloud management Cross-functional communication Intune IT department experience Ticketing system technical support Full Job Description Job Summary The IT Technician maintains and updates the company's information technology operations and cybersecurity compliance in a defense-manufacturing environment. The role administers the Microsoft 365 GCC High platform end-to-end, supports CMMC Level 2 / NIST
SP 800-171
compliance efforts, and maintains IT infrastructure, and endpoints. The IT Technician is responsible for the administration, availability, security, and backup of the company's on-premises virtualized server environment. Responsibilities Support and maintain CMMC Level 2 compliance efforts Support the System Security Plan (SSP), POA&Ms, and supporting evidence aligned to
NIST SP 800-171
controls / CMMC Evaluate vendor and service compliance, including FedRAMP / FedRAMP-equivalency assessments for cloud and backup providers Administer the Microsoft 365 GCC High tenant, including Entra ID, Exchange Online, SharePoint, and secure external file-sharing Manage device and policy administration through Intune and Group Policy (GPO), including conference-room and shared-account posture Maintain server, network, and backup infrastructure; troubleshoot email delivery, identity, and configuration issues Execute endpoint hardware provisioning, imaging, and lifecycle management for compliant devices Maintain IT policies, standard operating procedures, and documentation Use scripting (e.g., PowerShell) to automate compliance, discovery, and administration tasks Maintain an asset inventory and manage software licensing Work with external service providers to complete IT related projects Report system, security, and project status to senior management Administer the multi-host virtualization (hypervisor) cluster and its management platform, including resource allocation, high availability, host patching, capacity planning, and maintaining expansion headroom for future growth Manage the full virtual-machine lifecycle: provisioning, sizing, snapshots, monitoring, and decommissioning Administer redundant domain controllers, including Active Directory, DNS, DHCP, Group Policy, and replication health Administer the file servers: shares, permissions, quotas, and storage capacity Administer the database servers: maintenance plans, performance, backups, and application access Maintain the CAD and PCB/EDA design environments, including engineering data management (PDM/vault) and integration with engineering workflows Administer the license server (Licenses); monitor floating-license availability and manage renewals Support the line-of-business application servers, including the accounting system, the quality management system (QMS), the the ERP, and other internal applications; coordinate updates, backups, and access with Finance, Quality, and Engineering Administer the version-control (source-control) server, including version updates, integrations, key management, and reliable email delivery to the Microsoft 365 GCC High tenant Maintain the unified communications / VoIP system Own backup and recovery through the backup and replication platform: job configuration, retention, monitoring, periodic restore and DR testing, and off-site or immutable copies, aligned with CMMC and FedRAMP-equivalency requirements for any cloud backup targets Maintain PCs and support onboarding and offboarding requirements Qualifications To perform this job successfully, the candidate will meet the following requirements: 5+ years in IT operations, systems administration, or infrastructure support Strong scripting and automation skills (PowerShell, SQL, Python, or equivalent) with a track record of eliminating manual IT processes Hands-on experience administering Microsoft 365, Entra ID, Intune, and Windows endpoint management Working knowledge of
NIST 800-171
/ CMMC and experience supporting compliance efforts Hands-on experience managing a help desk or service desk function, including ticket systems, SLAs, and support metrics The individual must have the ability to read, write, and understand spoken English; the ability to read and understand product requirements and performance specifications and schematics; assembly drawings, parts lists, test procedures, engineering drawings, technical procedures, and governmental regulations. Excellent communication skills and the ability work productively in a collaborative team environment are essential. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, and sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision and the ability to adjust focus. The employee must have the legal right to work in the United States and may be required to obtain a U.S. Government Security Clearance.
Pay:
$80,000.00 - $100,000.00 per hour
Benefits:
401(k) matching Health insurance
Experience:
IT operations/systems administration/infrastructure support: 5 years (Preferred) Scripting/automation skills: 1 year (Preferred) Knowledge of
NIST 800-171/CMMC
1 year (Preferred) Compliance support efforts: 1 year (Preferred)
