Computer Support Specialist The GEO Group - 2.8 Boulder, CO Job Details Full-time From $22.50 an hour 22 hours ago Benefits Paid training Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Pet insurance Qualifications Computer operation Database maintenance Cellular networks Passenger vehicle Computer literacy Equipment troubleshooting Windows High school diploma or GED Driver's License Internal employee customer service Desktop (troubleshooting support) Desktop applications Typing Desktop administration

Full Job Description Benefits Information:

This job posting is anticipated to remain open until September 11th, 2026. Full-time employees will enjoy a competitive benefits package with options for you and your family including: Paid Time Off Paid Holidays 401(k) Matching Health Insurance Vision Insurance Life Insurance Health Savings Account Tuition Reimbursement Employee Discount Reduced Tuition Rates Disability Insurance Employee Assistance Program 401(k) Pet Insurance Dental Insurance Paid Training Flexible Spending Account The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer Overview:

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Qualifications:

Minimum Requirements High School diploma or GED required. Associates Degree is Information Technology or related field preferred. One to two years (1-2) related work experience preferred. Excellent customer service and troubleshooting skills. Attention to detail. Ability to work under pressure. Working knowledge of past and current versions of MS Windows Desktop Operating Systems. Ability to type 20 wpm. Knowledge of cellular plans, usage and vendors. Basic knowledge of database maintenance. Basic computer knowledge. Ability to work with computers and the necessary software typically used by the department. Current Driver's License and the ability to safely operate a motor vehicle required for travel. United States citizenship required. Ability to pass a federal background check and obtain a suitability determination.

BI Incorporated Responsibilities:

Summary Acts as a liaison for information systems problem management. Screens, diagnoses and/or refers inquiries and requests related to the performance and maintenance of personal computers and related systems Primary Duties and Responsibilities Answers inquiries and requests from both internal and external customers regarding issues with personal computers, standard operating systems, standard software packages, networking, and printers. Performs first level troubleshooting to resolve basic problems. Refers more complex problems to the appropriate support personnel or vendor. Maintains Company database tracking incoming help desk requests, status and resolution. Assists employees with cellular equipment tracking and support. Contacts cellular vendors to evaluate plans. Recommends and executes vendor changes. Creates users for internal Company database, makes modifications as needed. Creates and maintains users in MS Exchange and Active Directory. Performs other duties as assigned.

Pay:

Pay USD $22.50/Hr.